Grazy arvo with koalas

Children must be supervised at all times during the Experience

Each guest must be pre-booked for the Experience including infants under 3

Footwear must be worn.

In the event of inclement weather, suitable attire should be worn or purchased from the retail outlets

Guests are asked to refrain from touching the Koalas unless invited and supervised by a qualified Currumbin Wildlife Sanctuary staff member

The Experience may be cancelled at any time due to reasons beyond the control of Currumbin Wildlife Sanctuary. This is to ensure the safety of guests and animals

In the event of the Experience being cancelled, rescheduling may occur where possible. If rescheduling is not possible, full or partial refund may be applicable and at the discretion of Currumbin Wildlife Sanctuary

Please ensure you follow all instructions given by the Koala keeper

For the safety of all guests and animals, the Experience may be stopped, and guests may be asked to leave if participants are not following all instructions given

Guests will need to check in at Visitor Services by 1:45pm before heading to our Koala habitat area for a 2pm start.

Grazy Arvo with Koala's starts strictly at 2pm. Any guests that arrive late to the Experience will be accommodated to the best of our ability, however no extra time can be given at the end of the Experience

If guests are late to the Experience or miss the Experience altogether, rescheduling may be possible, however no refunds given

As part of our Biosecurity Management Plan all participating guests will be issued with an Animal Encounters Authorisation lanyard for the duration of any encounter by the hosting keeper. This is to be worn and displayed for the duration of the encounter.

To be eligible to participate you must fulfil all criteria set out in our animal encounter guidelines

Notify us of any health issues you may have that could affect the health of our animals and keepers

Your behaviour affects the behaviour of our animals – please be respectful and follow all directions from the keeper hosting your encounter at all times

Please wash your hands upon entering and exiting your animal encounter

It is important that all guests, including children remain seated during the meal component of the Experience. This is due to the safety and welfare of both animals and guests

No meal or drinks will be provided for guests under the age of 4.

Add your dietary requirements at time of booking as the kitchen is unable to make any adjustments to orders placed

If the guest is not tall enough to participate, the keeper will hold the Koala and the guest can stand next to the Koala for the photo opportunity

It is the discretion of the keeper present to determine if the participant can touch Koala. In the event they are deemed unsuitable, the keeper will hold the Koala and the guest can stand next to the Koala for the photo opportunity

Koala photography may be changed at any time to include a koala in a tree, a koala side-by-side photo, a koala with staff assistance, or other photography options as determined by Currumbin Wildlife Sanctuary. If a koala keeper determines that a visitor requires assistance, the photo will be changed. Currumbin Wildlife Sanctuary reserves the right to change this at any time. Currumbin Wildlife sanctuary Reserves the right to change at any time and reserves the right to offer a pat photo. Please refer to our website for the most up to date information prior to arrival.

Any additional prints or digital copies can be purchases when collecting the prepaid photo.

[Koala photo] Important Notice Regarding Photos with Koala Tree photo: For the safety of both animals and guests, park staff reserve the right to refuse koala petting if, but not limited to, the following circumstances occur: 1. Guests fail to follow the keeper's instructions or requests to interact with the koala; 2. The guest or koala is not in a suitable state for handling or petting; 3. Guests display fear or excessive movements that adversely affect the koala; 4. Koalas pose a health or safety risk. Specific circumstances will be determined based on the conditions of the day. Park staff will do their best to accommodate photo requests, if permitted. If staff determine that touching the koala is not suitable for the day, touching the koala will not be permitted and no refund will be issued. Thank you for your understanding.

From Monday 30 March, the 2:15 PM Wild Skies show will be adiusted due to construction works. Afternoon shows will stil feature a range of birds, but flight demonstrations may be limited. Vorning shows and weekend/public holiday shows will run in the usual free-flight format where possible. During this period, all shows will be referred to as the Wild Skies Bird Show to avoid confusion. These changes allow construction to continue while ensuring the safety and welfare of our animals.

Once the product has been successfully booked, a confirmation voucher will be issued. The voucher contains important booking details and participation notes. Please read it carefully. If we do not receive any feedback from you, it will be deemed that you have read, understood and accepted all information stated on the voucher.

As an intermediary booking agent, we are responsible for arranging travel product reservations on behalf of customers.

We recommend that customers purchase travel insurance. Travel product suppliers, including attractions, hotels and transportation providers, are directly responsible for the quality, service and safety of the products they provide. We are not liable for safety issues arising from products operated by third-party suppliers.

In the event of an unexpected incident where no travel insurance coverage applies, we will provide reasonable assistance where possible; however, any related costs or losses will be borne by the customer.

If the booking is cancelled due to reasons attributable to the travel product supplier, we will refund the amount paid for the affected booking. No additional compensation will be provided.

No-show: Ticket holders who fail to attend without prior cancellation or notification will not be eligible for a refund.

We will make reasonable efforts to assist customers in communicating and negotiating solutions with travel product suppliers.

When visiting attractions or participating in activities, please strictly follow all instructions provided by the venue and staff. Please ensure that you fully understand the associated risks, including any venue notices or safety waivers that may be required. Customers must cooperate with all safety requirements and must not engage in any dangerous behaviour during the activity.