Outer Reef – Mackey Cay

Environmental Management Charge of $8 per person, payable at time of booking. This is a Federal Government charge for entering the Marine Park.

If the forecast predicts extreme winds and issues a strong wind warning, we may decide its best not to sail on that day. In this instance we would contact you to change your tour to a more suitable day, or offer a full refund.

With regard to rain, we don’t cancel our tours if its forecast scattered showers. We may cancel in the event of extreme rain forecast which would impact our activities and effect the water visibility.

To participate in the activity of snorkelling, you must be confident in the water with the capacity to swim unassisted. If you are a poor swimmer, you may not be suitable to snorkel in the open water.

Please be advised snorkelling can be a strenuous physical activity, even in calm water and that older people are at an increased risk of death and/or injury due to a higher incidence of medical conditions made worse by physical exertion, such as heart disease and stroke. All passengers intending to snorkel will be asked to complete our medical declaration for snorkelling form.

Our experienced crew will discuss any issues relating to medical conditions and swimming ability. Sailaway reserves the right to decline any passenger from participating in snorkelling if we are concerned about your health condition and/or swimming ability.

The decks of the vessels are multi levels and can be slippery when wet.

Passengers must have good mobility to safely move around the vessels, step onto the glass bottom boats and get in and out of the water via the ladders on the back of the vessels. Our tours are not suitable for older guests with mobility issues. Unfortunately, we do not offer wheelchair access due to the layout of the decks and saloon areas.

After the product is successfully booked, we will send you a confirmation voucher. The main information about the reservation and the precautions for participation will be provided on the confirmation voucher. Please read it. If you do not have any feedback, we consider that you have read and know all the information on its confirmation.

As an intermediary agency, we are only responsible for making travel product reservations for tourists.

We recommend that tourists purchase travel insurance. Tourist product suppliers such as tourist attractions, hotels and transportation companies will be directly responsible for the quality, service and safety of travel products. We are not responsible for any safety issues with the products ordered.

In the event of an unexpected situation without insurance, we will only assist in handling it.

If the booking is forcibly cancelled due to the reasons of the travel product supplier, we will refund the full amount corresponding to the booking without additional compensation.

No show: Ticket holders who 'no show' without prior cancellation or notification are not eligible for a refund.

We will try our best to assist tourists to communicate and negotiate solutions with tourism product suppliers.

For some marine products (including but not limited to various cruises, whale watching cruise, etc.), the supplier reserve the right to arrange alternative vessels or make changes to itineraries, service timetables, routes and/or destinations. The supplier may cancel or abandon the cruise if they consider it necessary for weather or safety reasons and except as expressly stated in these Terms and Conditions, we will not be liable for any loss or expense incurred by the Passenger caused by such substitution or cancellation.

When visiting attractions or participating in activities, please strictly adhere to the instructions provided by the venue or staff. Ensure you fully understand the associated risks (refer to venue announcements or the safety waiver required for signature for specific details), cooperate as required to implement appropriate safety precautions, and strictly refrain from engaging in any dangerous behaviors during the activity.