Coral Sea Sunset Sailing

Given all Tours require a minimum number of Bookings to proceed, your Booking does not constitute a guaranteed departure. If minimum numbers are not met and we determine the Tour cannot proceed. You will be required to: reschedule your Booking to an alternative day (subject to availability); or cancel your Booking and, at your election, receive a full refund or Credit Note equal to the Tour Price received by us.

You must pay attention to the safety briefing given by our personnel (including our crew members) at the commencement of your Tour. You must use hand and guard rails at all times as provided around the Vessel, and appropriately restrain children and ensure that children are accompanied by a responsible adult at all times. You are advised and required to take particular care in conditions of inclement, rough or heavy weather or as advised by our crew.

If the forecast predicts extreme winds and issues a strong wind warning, we may decide its best not to sail on that day. In this instance we would contact you to change your tour to a more suitable day, or offer a full refund.

With regard to rain, we don’t cancel our tours if its forecast scattered showers. We may cancel in the event of extreme rain forecast which would impact our activities and effect the water visibility.

The decks of the vessels are multi levels and can be slippery when wet.

After the product is successfully booked, we will send you a confirmation voucher. The main information about the reservation and the precautions for participation will be provided on the confirmation voucher. Please read it. If you do not have any feedback, we consider that you have read and know all the information on its confirmation.

As an intermediary agency, we are only responsible for making travel product reservations for tourists.

We recommend that tourists purchase travel insurance. Tourist product suppliers such as tourist attractions, hotels and transportation companies will be directly responsible for the quality, service and safety of travel products. We are not responsible for any safety issues with the products ordered.

In the event of an unexpected situation without insurance, we will only assist in handling it.

If the booking is forcibly cancelled due to the reasons of the travel product supplier, we will refund the full amount corresponding to the booking without additional compensation.

No show: Ticket holders who 'no show' without prior cancellation or notification are not eligible for a refund.

We will try our best to assist tourists to communicate and negotiate solutions with tourism product suppliers.

For some marine products (including but not limited to various cruises, whale watching cruise, etc.), the supplier reserve the right to arrange alternative vessels or make changes to itineraries, service timetables, routes and/or destinations. The supplier may cancel or abandon the cruise if they consider it necessary for weather or safety reasons and except as expressly stated in these Terms and Conditions, we will not be liable for any loss or expense incurred by the Passenger caused by such substitution or cancellation.

When visiting attractions or participating in activities, please strictly adhere to the instructions provided by the venue or staff. Ensure you fully understand the associated risks (refer to venue announcements or the safety waiver required for signature for specific details), cooperate as required to implement appropriate safety precautions, and strictly refrain from engaging in any dangerous behaviors during the activity.