Ocean Rafting 1 hour Scenic Flight (Guaranteed window seat)

On very rare occasions, tours may be cancelled (severe weather, road or park closures, insufficient numbers). Should this occur, you will be transferred to an alternative tour / date,or if this is not suitable, you will receive a full refund.

Each sightseeing aircraft can accommodate a maximum of 7 or 11 passengers (subject to availability on the day, guaranteed window). If you are traveling with family or friends and wish to be arranged on the same aircraft, please make sure you place your order together (with the same order number). Otherwise, the supplier will arrange for you to be on different aircraft based on the availability of bookings on the day.

Flights are subject to pilot discretion, weather and air traffic control.

Maximum per seat weight is 125 kgs. Any major discrepancies between weight provided at the time of booking and actual weight at the airport may result in inability to travel. For legal and safety reasons all passengers are weighed prior to boarding and any weight inconsistencies or passengers over the weight limit will result in a 100% fee and inability to participate.

Full names and exact weights per passenger must be advised when booking due to flight weight availability.

Flight time listed is approximate and may vary depending on aircraft type.

During the flight, there are noise canceling headphone available.

For your safety, please do not put any part of your body or camera out of the window during the flight.

Please place your bags in the secure lockers. You only need your camera/phone and water bottle so please feel free to leave everything else in the lockers.

Please also take the opportunity to use the bathroom amenities as there are no toilet facilities on the plane

Please listen for your name as our pilot willet you know when the plane is ready to board, along with important fight instructions and safety briefings.

After the product is successfully booked, we will send you a confirmation voucher. The main information about the reservation and the precautions for participation will be provided on the confirmation voucher. Please read it. If you do not have any feedback, we consider that you have read and know all the information on its confirmation.

As an intermediary agency, we are only responsible for making travel product reservations for tourists.

We recommend that tourists purchase travel insurance. Tourist product suppliers such as tourist attractions, hotels and transportation companies will be directly responsible for the quality, service and safety of travel products. We are not responsible for any safety issues with the products ordered.

In the event of an unexpected situation without insurance, we will only assist in handling it.

If the booking is forcibly cancelled due to the reasons of the travel product supplier, we will refund the full amount corresponding to the booking without additional compensation.

No show: Ticket holders who 'no show' without prior cancellation or notification are not eligible for a refund.

We will try our best to assist tourists to communicate and negotiate solutions with tourism product suppliers.

For some marine products (including but not limited to various cruises, whale watching cruise, etc.), the supplier reserve the right to arrange alternative vessels or make changes to itineraries, service timetables, routes and/or destinations. The supplier may cancel or abandon the cruise if they consider it necessary for weather or safety reasons and except as expressly stated in these Terms and Conditions, we will not be liable for any loss or expense incurred by the Passenger caused by such substitution or cancellation.

When visiting attractions or participating in activities, please strictly adhere to the instructions provided by the venue or staff. Ensure you fully understand the associated risks (refer to venue announcements or the safety waiver required for signature for specific details), cooperate as required to implement appropriate safety precautions, and strictly refrain from engaging in any dangerous behaviors during the activity.