Mandurah Dolphin Cruise & Views Tour

Minimum numbers apply for this cruise to operate. There is a possibility of cancellation after confirmation if there are not enough passengers to meet requirements.

OUR DOLPHIN GUARANTEE–Terms & Conditions

Mandurah’s dolphins are wild creatures viewed in their natural environment. While sighting them is likely, it may not occur on every cruise. Our Dolphin Guarantee ~ included free-of-charge in every Dolphin Cruise & Views tour ~ guarantees your dolphin sighting. Cruise as many times as you like until you see them.

Our crew will determine whether there was adequate dolphin sighting during your cruise. This will be confirmed to all guests at the end of your tour and noted in our records. It can also be checked retrospectively with our Booking Office.

Should there be dolphin sighting during your cruise, the Dolphin Guarantee is not valid for return trips.

Should a dolphin sighting not occur and you wish to use your Dolphin Guarantee to return, you are free to make another booking within 12 months of your original tour date, subject to availability.

You may return as many times as you wish until you are on a tour where there is a dolphin sighting.

Return bookings must be made by phone – by calling our Booking office on 08 9581 1242. Dolphin Guarantee bookings are non-transferable and can only be made for passengers who made the original tour booking.

Once you are on a tour with adequate dolphin sighting, the Dolphin Guarantee is no longer valid. Should you wish to travel on our Dolphin Cruise & Views again, a new ticket must be purchased. As a customer, you receive a 10% loyalty discount for future bookings of any Mandurah Cruises’ cruise or hire experience.⁵

Our Dolphin Guarantee is only available for fully-paid bookings with Mandurah Cruises ~ not available to FOC Companion Cardholders. Each customer receiving the Guarantee must have initially booked our Dolphin Cruise & Views tour.

⁵ excludes Christmas Lights and special event cruises.

No smoking is permitted on board any of Mandurah Cruises vessels.

After the product is successfully booked, we will send you a confirmation voucher. The main information about the reservation and the precautions for participation will be provided on the confirmation voucher. Please read it. If you do not have any feedback, we consider that you have read and know all the information on its confirmation.

As an intermediary agency, we are only responsible for making travel product reservations for tourists.

We recommend that tourists purchase travel insurance. Tourist product suppliers such as tourist attractions, hotels and transportation companies will be directly responsible for the quality, service and safety of travel products. We are not responsible for any safety issues with the products ordered.

In the event of an unexpected situation without insurance, we will only assist in handling it.

If the booking is forcibly cancelled due to the reasons of the travel product supplier, we will refund the full amount corresponding to the booking without additional compensation.

No show: Ticket holders who 'no show' without prior cancellation or notification are not eligible for a refund.

We will try our best to assist tourists to communicate and negotiate solutions with tourism product suppliers.

For some marine products (including but not limited to various cruises, whale watching cruise, etc.), the supplier reserve the right to arrange alternative vessels or make changes to itineraries, service timetables, routes and/or destinations. The supplier may cancel or abandon the cruise if they consider it necessary for weather or safety reasons and except as expressly stated in these Terms and Conditions, we will not be liable for any loss or expense incurred by the Passenger caused by such substitution or cancellation.

When visiting attractions or participating in activities, please strictly adhere to the instructions provided by the venue or staff. Ensure you fully understand the associated risks (refer to venue announcements or the safety waiver required for signature for specific details), cooperate as required to implement appropriate safety precautions, and strictly refrain from engaging in any dangerous behaviors during the activity.