(Booking required in conjunction with balloon flight) Hot Air Balloon Chase (Alice Springs)

Alice Springs Complimentary transfers to and from your accommodation included with every flight. Private addresses and rural properties may not be included in our pickup schedule. If this occurs, we will advise you of the best meeting location.

Meeting times vary throughout the year but are about one hour before first light. The exact time will be confirmed when you book.

You will be with us for approximately 4 hours depending upon where we land.

It is dusty in the Outback. Outdoor clothing (preferably not white), long pants and hat or cap are recommended. Enclosed flat heel shoes are essential. It is no colder in the balloon than on the ground but it can be cooler before sunrise. Warm clothing may be necessary from approximately May to September.

We recommend that you wear a mask unless you can abide by the social distancing recommendations of 1.5 metres or more.

Hand sanitiser will be made available to you throughout the morning, but please be aware that for safety reasons, hand sanitiser is not able to be carried onboard the balloon as it is classed as a flammable liquid.

Should you feel unwell the day before or on the morning of your flight, we ask that you please do not arrive for your flight. You MUST call our office immediately. You will also need to provide proof that you have tested positive for COVID-19 (photo of our Rapid Antigen Test). Failure to advise cancellation and supply proof will result in our cancellation policy coming in to affect.

You will receive your flight check-in link 2 days prior to your flight via email. Each member of your flight party will need to follow this link and complete the check-in process before 5pm the day prior to your flight. All passengers must have checked-in prior to being picked up for their flight.

After the product is successfully booked, we will send you a confirmation voucher. The main information about the reservation and the precautions for participation will be provided on the confirmation voucher. Please read it. If you do not have any feedback, we consider that you have read and know all the information on its confirmation.

As an intermediary agency, we are only responsible for making travel product reservations for tourists.

We recommend that tourists purchase travel insurance. Tourist product suppliers such as tourist attractions, hotels and transportation companies will be directly responsible for the quality, service and safety of travel products. We are not responsible for any safety issues with the products ordered.

In the event of an unexpected situation without insurance, we will only assist in handling it.

If the booking is forcibly cancelled due to the reasons of the travel product supplier, we will refund the full amount corresponding to the booking without additional compensation.

We will try our best to assist tourists to communicate and negotiate solutions with tourism product suppliers.

After the product is successfully booked, we will send you a confirmation voucher. The main information about the reservation and the precautions for participation will be provided on the confirmation voucher. Please read it. If you do not have any feedback, we consider that you have read and know all the information on its confirmation.

As an intermediary agency, we are only responsible for making travel product reservations for tourists.

We recommend that tourists purchase travel insurance. Tourist product suppliers such as tourist attractions, hotels and transportation companies will be directly responsible for the quality, service and safety of travel products. We are not responsible for any safety issues with the products ordered.

In the event of an unexpected situation without insurance, we will only assist in handling it.

If the booking is forcibly cancelled due to the reasons of the travel product supplier, we will refund the full amount corresponding to the booking without additional compensation.

No show: Ticket holders who 'no show' without prior cancellation or notification are not eligible for a refund.

We will try our best to assist tourists to communicate and negotiate solutions with tourism product suppliers.

For some marine products (including but not limited to various cruises, whale watching cruise, etc.), the supplier reserve the right to arrange alternative vessels or make changes to itineraries, service timetables, routes and/or destinations. The supplier may cancel or abandon the cruise if they consider it necessary for weather or safety reasons and except as expressly stated in these Terms and Conditions, we will not be liable for any loss or expense incurred by the Passenger caused by such substitution or cancellation.

When visiting attractions or participating in activities, please strictly adhere to the instructions provided by the venue or staff. Ensure you fully understand the associated risks (refer to venue announcements or the safety waiver required for signature for specific details), cooperate as required to implement appropriate safety precautions, and strictly refrain from engaging in any dangerous behaviors during the activity.