Fantasea Whale Watching – Express Cruise departing from Circular Quay

Whales Guaranteed: If no whales are seen on first cruise, a free return voucher is issued. Conditions apply. [Please NOTE, return voucher can not be refund if you can't go on the trip again.]

While we do our best to provide you with ongoing and consistent services, we reserve the right to arrange alternative vessels or make changes to itineraries, service timetables, routes and/or destinations. We may cancel or abandon the cruise if we consider it necessary for weather or safety reasons and except as expressly stated in these Terms and Conditions, we will not be liable for any loss or expense incurred by the Passenger caused by such substitution or cancellation.

To the extent permitted by law, we will not be liable for loss of, or damage to, any luggage, property or other belongings or sickness, injury or death during embarkation and/or disembarkation to or from the vessel and/or at all times whilst onboard the vessel itself, unless caused or contributed to by Fantasea Cruises.

Master of the Vessel. The vessel used to provide you with the cruise are under our absolute control. The direction and control of the vessel and its crew is at all times the sole responsibility of the Master of the vessel.

The Master of the vessel has the sole and absolute discretion to vary the scheduled route or destination of the cruise if for any reason the Master of the vessel considers it necessary for the safety and welfare of the vessel, its passengers and crew.

By boarding our vessel, you agree to comply with all reasonable requests made by us and/or the Master of the vessel.

We are committed to the safety and wellbeing of all passengers, crew, and other personnel on board our vessel. All passengers must comply with these terms and conditions and obey any reasonable request of the Master of the vessel and any member of the crew.

Offensive behaviour will not be accepted. This includes conduct that is a nuisance, dangerous activity or offensive in any way that interrupts the enjoyment of the experience for other people. If a passenger behaves in a way that negatively impacts others, we will undertake the following actions:

Take all reasonable actions to remove the offending passenger from our vessel at their expense.

Notify the relevant authorities to receive the offending passenger onshore and dealt with according

Record the offending passenger’s details on our Incident Register.

Smoking is not permitted aboard the vessel.

No alcohol is to be brought onto the vessel.

Passengers must not bring any illegal substances onto the vessel.

Fantasea Management and staff adhere to the laws governing the Responsible Service of Alcohol. Alcohol will not be served to any passenger under the age of 18. Bar staff may request identification for proof of age. Service of alcohol will be refused if the passenger fails to provide identification as requested.

Bar staff are trained in the responsible service of alcohol. Service of alcohol will be refused to any passenger who, in the opinion of the bar staff, is intoxicated.

It is in the discretion of the bar staff/crew/Master of the vessel to refuse alcohol to any passenger for any reason.

Alcohol will only be served in accordance with the times specified on our on-premise liquor licence for the vessel.

All personal belongings will be your own responsibility. Where consumer laws and other laws permits us to exclude our liability, unless caused by or contributed to by Fantasea Cruises we will not be liable for: Loss of, or damage to, any luggage, property or other belongings

Sea travel can be a dangerous activity and there are obvious and inherent risks associated with participation in a cruise, some of which include (but are not limited to): weather extremes subject to sudden and unexpected change, remoteness to normal medical services and evacuation difficulties if you suffer an injury or aggravation of any existing medical condition. By participating in a cruise, you acknowledge that you are fit for sea travel. Where consumer laws and other laws permits us to exclude our liability, we will not be liable for: Sickness, injury or death during embarkation and/or disembarkation to or from the vessel and/or at all times whilst onboard the vessel itself, unless caused or contributed by Fantasea Cruises. The passenger releases Fantasea Cruises, its crew and personnel from any claim and liability incurred, unless we’re liable for such claim or liability under these Terms and Conditions.

After the product is successfully booked, we will send you a confirmation voucher. The main information about the reservation and the precautions for participation will be provided on the confirmation voucher. Please read it. If you do not have any feedback, we consider that you have read and know all the information on its confirmation.

As an intermediary agency, we are only responsible for making travel product reservations for tourists.

We recommend that tourists purchase travel insurance. Tourist product suppliers such as tourist attractions, hotels and transportation companies will be directly responsible for the quality, service and safety of travel products. We are not responsible for any safety issues with the products ordered.

In the event of an unexpected situation without insurance, we will only assist in handling it.

If the booking is forcibly cancelled due to the reasons of the travel product supplier, we will refund the full amount corresponding to the booking without additional compensation.

No show: Ticket holders who 'no show' without prior cancellation or notification are not eligible for a refund.

We will try our best to assist tourists to communicate and negotiate solutions with tourism product suppliers.

For some marine products (including but not limited to various cruises, whale watching cruise, etc.), the supplier reserve the right to arrange alternative vessels or make changes to itineraries, service timetables, routes and/or destinations. The supplier may cancel or abandon the cruise if they consider it necessary for weather or safety reasons and except as expressly stated in these Terms and Conditions, we will not be liable for any loss or expense incurred by the Passenger caused by such substitution or cancellation.

When visiting attractions or participating in activities, please strictly adhere to the instructions provided by the venue or staff. Ensure you fully understand the associated risks (refer to venue announcements or the safety waiver required for signature for specific details), cooperate as required to implement appropriate safety precautions, and strictly refrain from engaging in any dangerous behaviors during the activity.