Sydney Whale Watching on vessel ORCA – Manly Wharf Departure

Ocean Extreme operates in an outdoor marine environment. Conditions vary and passengers may get wet.

All passengers ride at their own risk and are required to sign an ‘Assumption of Risk’ form prior to boarding.

Passengers with back, neck, shoulder or heart conditions, or those who are pregnant or who have injuries/conditions that may cause a risk to their health are not permitted to travel with Ocean Extreme and if do so, travel at their own risk.

Ocean Extreme will not be held responsible for any personal injuries, equipment loss or damage sustained whilst travelling, embarking or disembarking Ocean Extreme.

Ocean Extreme takes no responsibility for safety or loss/damage of valuables.

Passengers may be filmed/photographed during the tour. Ocean Extreme reserves the right to reproduce such film/photos for any purpose whatsoever without notification, compensation or payment.

Ocean Extreme reserves the right to alter the departure time and departure point as and when required.

Ocean Extreme reserves the right to add, withdraw, substitute and/or vary advertised routes, prices and departure times at any time.

No smoking or alcohol is permitted on the vessel at any time. Ocean Extreme reserves the right to refuse service to those who are believed to be affected by alcohol or drugs and no refund will be provided.

Ocean Extreme reserves the right to refuse passengers for any reason.

If whales are not spotted on a whale watching tour, each passenger will be issued with a ‘Standby Ticket’ for another Whale Watching tour during the same whale watching season. ‘Standby tickets’ are eligible for redemption no greater than 24 hours prior to the requested departure. Subject to availability.

After the product is successfully booked, we will send you a confirmation voucher. The main information about the reservation and the precautions for participation will be provided on the confirmation voucher. Please read it. If you do not have any feedback, we consider that you have read and know all the information on its confirmation.

As an intermediary agency, we are only responsible for making travel product reservations for tourists.

We recommend that tourists purchase travel insurance. Tourist product suppliers such as tourist attractions, hotels and transportation companies will be directly responsible for the quality, service and safety of travel products. We are not responsible for any safety issues with the products ordered.

In the event of an unexpected situation without insurance, we will only assist in handling it.

If the booking is forcibly cancelled due to the reasons of the travel product supplier, we will refund the full amount corresponding to the booking without additional compensation.

No show: Ticket holders who 'no show' without prior cancellation or notification are not eligible for a refund.

We will try our best to assist tourists to communicate and negotiate solutions with tourism product suppliers.

For some marine products (including but not limited to various cruises, whale watching cruise, etc.), the supplier reserve the right to arrange alternative vessels or make changes to itineraries, service timetables, routes and/or destinations. The supplier may cancel or abandon the cruise if they consider it necessary for weather or safety reasons and except as expressly stated in these Terms and Conditions, we will not be liable for any loss or expense incurred by the Passenger caused by such substitution or cancellation.

When visiting attractions or participating in activities, please strictly adhere to the instructions provided by the venue or staff. Ensure you fully understand the associated risks (refer to venue announcements or the safety waiver required for signature for specific details), cooperate as required to implement appropriate safety precautions, and strictly refrain from engaging in any dangerous behaviors during the activity.