Wild Dolphin Watch

Staff reserve the right to refuse boarding to anyone that is deemed intoxicated or uncooperative. In this event all monies will be forfeited.

By participating in any activity with our company. The passenger agrees to release our company and its respective officers, employees, agents and contractors, from all actions, demands, claims for cost, charges, damages, liabilities and expenses, which they have now or in the future against our company for death, bodily injury or any loss or damage that the passenger may sustain or incur as a result of participating in the activity. The passenger also agrees to indemnify and hold harmless our company in relation to any claims as a result of, or arising in relation to, whether directly or indirectly, participating in the activity or any act or omission by the passenger in relation to the activity.

All of our cruises are in open water – therefore we suggest you consider seasickness tablets to minimize the risk of sea sickness affecting your trip. Please note we will not issue any rebookings or refunds for being seasick on board. If you are concerned about getting seasick, we recommend purchasing sea sickness tablets from the chemist prior to the trip and can be taken 30 mins prior to the cruise departure.

We ask that you dress appropriately for the weather – bring a warm jacket or jumper for the wind chill on the water. Please remember to be sun safe as our cruise is outside with little shade/indoor options available.

Please note we have limited raised seating on board. If you are wanting to secure a seat, we recommend you arrive early so you are one of the first on board, that way you can choose where you sit.

Unfortunately there is no wheelchair access on board Temptation and our cruises are not best suited for people with mobility issues. To board and disembark the boat, passengers are required to walk up and down stairs (both in the Marina where we board and also on the boat). If a passenger is comfortable enough to walk up and down stairs, they are welcome to stay on the back deck throughout the cruise duration.

We do our best to provide as much notice as possible for cancellations due to inclement weather, however weather forecasts can be unpredictable and can change at the last minute. We aim to contact you the day before regarding cancellations, however sometimes we unfortunately do have to cancel at the last minute as the weather is beyond our control. If we do cancel due to inclement weather, we can rebook you to another date OR provide you with a full refund. Please note if you decide to cancel due to weather concerns, our regular cancellation policy will apply.

We do have children’s life jackets on board, however children are not required to wear these throughout the duration of the cruise.

We have both female and male toilets on board.

Do I need to sign a waiver? Yes – there are always risks when dealing with wild animals and open water activities, however, we have never had any accidents in all of our years of operation. Obeying our brief will help decrease any potential risks.

Can we feed,touch or reach out to the dolphins? Definitely not! These dolphins are 100% wild and love to join our swimmers for a little fun. They are more than capable of catching their own live food and feeding / touching these dolphins can lead to health issues. Our Wild Dolphin Tour is about seeing Adelaide’s dolphins in their natural environment. Reaching out to try and touch the dolphins will make them nervous, which can therefore shorten your interaction time.

We recommend bringing your own snacks on board and bottled water or juice for the kids. Unfortunately our licensed bar will be closed, therefore no alcohol will be available for purchase either and no BYO allowed.

We love when you bring your own cameras on board! This is an amazing up close experience with wild dolphins in their natural habitat.

We can have up to 24 swimmers and 26 watchers (50 passengers total).

After the product is successfully booked, we will send you a confirmation voucher. The main information about the reservation and the precautions for participation will be provided on the confirmation voucher. Please read it. If you do not have any feedback, we consider that you have read and know all the information on its confirmation.

As an intermediary agency, we are only responsible for making travel product reservations for tourists.

We recommend that tourists purchase travel insurance. Tourist product suppliers such as tourist attractions, hotels and transportation companies will be directly responsible for the quality, service and safety of travel products. We are not responsible for any safety issues with the products ordered.

In the event of an unexpected situation without insurance, we will only assist in handling it.

If the booking is forcibly cancelled due to the reasons of the travel product supplier, we will refund the full amount corresponding to the booking without additional compensation.

No show: Ticket holders who 'no show' without prior cancellation or notification are not eligible for a refund.

We will try our best to assist tourists to communicate and negotiate solutions with tourism product suppliers.

For some marine products (including but not limited to various cruises, whale watching cruise, etc.), the supplier reserve the right to arrange alternative vessels or make changes to itineraries, service timetables, routes and/or destinations. The supplier may cancel or abandon the cruise if they consider it necessary for weather or safety reasons and except as expressly stated in these Terms and Conditions, we will not be liable for any loss or expense incurred by the Passenger caused by such substitution or cancellation.

When visiting attractions or participating in activities, please strictly adhere to the instructions provided by the venue or staff. Ensure you fully understand the associated risks (refer to venue announcements or the safety waiver required for signature for specific details), cooperate as required to implement appropriate safety precautions, and strictly refrain from engaging in any dangerous behaviors during the activity.