River Drift Experience (Transfers from Port Douglas)

All adults must be confident swimmers, and comfortable in moving water. Some flexibility may apply when river levels are low; please contact our office to confirm.

We recommend guests wear their swimwear before pickup, as there are no change rooms available at the river.

On very rare occasions, tours may be cancelled (severe weather, road or park closures,insufficient numbers). Should this occur, you will be transferred to an alternative tour / date,or if this is not suitable, you will receive a full refund.

Not suitable if you have limited mobility or injuries e.g: difficulty walking, injured or limited movement of knees, ankle, back, shoulder etc

Not suitable for anyone who is pregnant Due to risk of falling on stomach, sudden jarring movements and impacts

Weigh more than 110kg/243lb

Due to the limitations of our equipment. Please contact our office if guests are over this weight to discuss.

While conditions do vary, all participants associated with this booking should be able to: Walk without having to stop or sit down to rest for up to 20 minutes; Lay on your stomach and paddle for extended periods; Walk up an incline equal to a flight of stairs without stopping; Swim/dog paddle 15m without stopping; Climb up tree roots to exit river, equivalent to climbing a 1.5m ladder; Easily stand up from a sitting position on the ground, without assistance at least 3 times in a row.

WHAT TO BRING: Guests should wear swimmers or board shorts. Bikinis or traditional bathers are not recommended unless wearing underneath a wetsuit. Towel. Waterproof Camera. Any personal medications.

Do you still run the tour if it is raining? Generally yes! However, it depends on how much rain and also where the rain is falling. 1-5mm of rain will hardly wet the ground in the tropics, so please don't worry if this is the forecast. Your safety is our top priority. We continuously monitor river conditions through cameras, a river height gauge, and radar systems. This allows us to assess in real-time if the river is safe for our tours. It's important to note that rain must fall in a specific area to affect our river flow. Heavy rain in Port Douglas or Cairns doesn't necessarily impact our tour location. If river levels change, we will contact guests to ensure all participants are suitable for a potentially faster version of our tour. In cases where the river rises too high for safe operation, we will cancel the tour and attempt to reschedule or provide a full refund. If you have any concerns, please contact us for an update on the river conditions. Rest assured, we're constantly vigilant about weather conditions and will never compromise on your safety.

Do you provide free tour photos? Yes! Free tour photos are available for all guests. You can view past tour photos on our https://www.facebook.com/backcountryblissphotos facebook page. Due to the nature of our activity, there may be times we are unable to guarantee photos. If guests would like to receive our free photos, you'll need to agree to a media release, as these photos are shared with you online and may also be used to advertise Back Country Bliss Adventures on social media & print advertising. If you prefer not to be included in photos, you can easily opt-out when completing your online waiver. You’re also welcome to bring your own waterproof camera (at your own risk). We highly recommend using a wrist strap to keep it secure.

Can I be a spectator? Unfortunately not. Due to the tour starting and finishing in different locations, there are no suitable areas to sit and watch.

How cold is the water? The water temperature varies between 16-22C (60-71F) year round. We provide an extra thermal layer during winter, gloves are also available to use.

After the product is successfully booked, we will send you a confirmation voucher. The main information about the reservation and the precautions for participation will be provided on the confirmation voucher. Please read it. If you do not have any feedback, we consider that you have read and know all the information on its confirmation.

As an intermediary agency, we are only responsible for making travel product reservations for tourists.

We recommend that tourists purchase travel insurance. Tourist product suppliers such as tourist attractions, hotels and transportation companies will be directly responsible for the quality, service and safety of travel products. We are not responsible for any safety issues with the products ordered.

In the event of an unexpected situation without insurance, we will only assist in handling it.

If the booking is forcibly cancelled due to the reasons of the travel product supplier, we will refund the full amount corresponding to the booking without additional compensation.

We will try our best to assist tourists to communicate and negotiate solutions with tourism product suppliers.

After the product is successfully booked, we will send you a confirmation voucher. The main information about the reservation and the precautions for participation will be provided on the confirmation voucher. Please read it. If you do not have any feedback, we consider that you have read and know all the information on its confirmation.

As an intermediary agency, we are only responsible for making travel product reservations for tourists.

We recommend that tourists purchase travel insurance. Tourist product suppliers such as tourist attractions, hotels and transportation companies will be directly responsible for the quality, service and safety of travel products. We are not responsible for any safety issues with the products ordered.

In the event of an unexpected situation without insurance, we will only assist in handling it.

If the booking is forcibly cancelled due to the reasons of the travel product supplier, we will refund the full amount corresponding to the booking without additional compensation.

No show: Ticket holders who 'no show' without prior cancellation or notification are not eligible for a refund.

We will try our best to assist tourists to communicate and negotiate solutions with tourism product suppliers.

For some marine products (including but not limited to various cruises, whale watching cruise, etc.), the supplier reserve the right to arrange alternative vessels or make changes to itineraries, service timetables, routes and/or destinations. The supplier may cancel or abandon the cruise if they consider it necessary for weather or safety reasons and except as expressly stated in these Terms and Conditions, we will not be liable for any loss or expense incurred by the Passenger caused by such substitution or cancellation.

When visiting attractions or participating in activities, please strictly adhere to the instructions provided by the venue or staff. Ensure you fully understand the associated risks (refer to venue announcements or the safety waiver required for signature for specific details), cooperate as required to implement appropriate safety precautions, and strictly refrain from engaging in any dangerous behaviors during the activity.