Melbourne Skydeck – VR Experience Package (General Admission+VR experience)

Not suitable for guests with heart disease, epilepsy or acrophobia.

Melbourne Skydeck is a self-guided experience.

Please allow 1.5 hours to fully enjoy your VR Experience. No time slot is required for this package.

The Voyager Theatre is recommended for ages 8+, as headsets may not fit younger children. Parents should decide based on comfort and suitability.

HOW LONG IS THE VR FILM? The Voyager Theatre film runs for approximately 11 minutes, with additional time required for seating, headset fitting and preparation.

WHAT ARE THE EFFECTS? The VR Experience includes the Voyager Theatre experience which features a 6D sensation with super 8K visuals, motion seats, surround sound and scent technology to create a fully immersive sensory experience.

IS IT SUITABLE IF I GET MOTION SICKNESS? The VR includes movement and 6D effects. Guests prone to motion sickness should consider comfort levels before joining the session.

Pre-purchased Tickets do not grant express entry into the Venue or any Additional Experiences – there may be a wait time to enter the Venue and for any Additional Experiences on the day of your visit.

It is your responsibility to ensure that you have a suitable level of health and fitness to undertake the Experience. If you have a history of photosensitive epilepsy or if you have a history of epilepsy or seizures, you should consult a doctor before entering any Virtual Reality experiences, such as the Voyager Theatre.

Our personnel will be pleased to provide general assistance throughout your Experience. However our personnel are unable to meet the needs of guests requiring regular medical attention and are not able to act as carers. If you require special assistance, you must be accompanied by a person who is able to provide such assistance.

You must not bring into the Venue any goods or objects of a flammable or dangerous nature including: (i) firearms, knives, weapons or sharp objects; (ii) alcohol or illegal drugs of any kind; (iii) items that may become or are dangerous, such as seal batteries, items containing mercury, bleaches, explosives (including fireworks and flares), poisons (such as pesticides and herbicides); (iv) items prohibited by law; (v) drones; or (vi) animals (with the exception of guide dogs).

If we have reasonable cause to believe that you are carrying a prohibited item, an authorised representative of us may, subject to applicable laws, search or inspect you and your baggage. We have the right to detain, confiscate or destroy without incurring any liability to you or any other person any items carried by you which we, acting reasonably, consider dangerous or which pose a risk to the security of property or other persons.

If you act in a manner that threatens the safety of others (including our (or our suppliers’) personnel, other patrons or third parties) or significantly disrupts their enjoyment, our representatives may, acting reasonably, require that you leave the Venue. You will not be entitled to any refund and you will be responsible for any additional costs you incur.

Melbourne Skydeck is entirely smoke free in accordance with relevant state government regulations. Guests are not to smoke (including e-cigarettes) within the building.

You may not consume external food or drink inside Melbourne Skydeck.

Dress Code: Neat, casual dress, including footwear, is the minimum standard required at all times.

You acknowledge that there may be occasions where you require first aid due to an accident, illness, injury or other health condition. You consent to our personnel providing you with first aid on the basis that: (a) our personnel are not qualified medical professionals; (b) we make no warranties and expressly disclaim all warranties regarding the standard of care that may be provided; and (c) to the fullest extent permitted by law we will not be liable (and neither will our personnel) for any care given or omitted. If you are unable to do so yourself, you consent to us seeking and securing any medical treatment that we reasonably consider you require. You agree to reimburse us for any costs we incur in seeking medical treatment on your behalf.

Once the product has been successfully booked, a confirmation voucher will be issued. The voucher contains important booking details and participation notes. Please read it carefully. If we do not receive any feedback from you, it will be deemed that you have read, understood and accepted all information stated on the voucher.

As an intermediary booking agent, we are responsible for arranging travel product reservations on behalf of customers.

We recommend that customers purchase travel insurance. Travel product suppliers, including attractions, hotels and transportation providers, are directly responsible for the quality, service and safety of the products they provide. We are not liable for safety issues arising from products operated by third-party suppliers.

In the event of an unexpected incident where no travel insurance coverage applies, we will provide reasonable assistance where possible; however, any related costs or losses will be borne by the customer.

If the booking is cancelled due to reasons attributable to the travel product supplier, we will refund the amount paid for the affected booking. No additional compensation will be provided.

No-show: Ticket holders who fail to attend without prior cancellation or notification will not be eligible for a refund.

We will make reasonable efforts to assist customers in communicating and negotiating solutions with travel product suppliers.

When visiting attractions or participating in activities, please strictly follow all instructions provided by the venue and staff. Please ensure that you fully understand the associated risks, including any venue notices or safety waivers that may be required. Customers must cooperate with all safety requirements and must not engage in any dangerous behaviour during the activity.