Sydney Ocean Whale Watching Experience

In the case of extreme swell/rain/winds tours may be cancelled and Sea Monkey Sailing staff will contact you on the phone number you provided when booking.

Whale Tales operates in an outdoor marine environment. Condions vary and passengers may get wet.

Passengers with back, neck, shoulder or heart condions, or those who are pregnant or who have injuries/condions that may cause a risk to their health should consult with their doctor prior to travelling with us and do so at their own risk.

Sea Monkey Sailing takes no responsibility for loss/damage of valuables.

If we have a miss / no whales trip we are offering the following options to customers (this happens in less than 3% of trips): Come again free of charge, not refundable

Come again are non-refundable, non-transferable, and subject to availability.

Our Whale Watching vessel Whale Tales is a very safe and stable vessel. All care is taken to ensure you have a safe and enjoyable experience with us. Passengers board and ride on our vessels at their own risk and in no circumstance other than the gross negligence of the skipper as proven by a court of law, will Sea Monkey Sailing Pty Ltd, its officers, or agents be held responsible for any accident, injury, loss or damage to person or property whilst embarking, traveling or disembarking from our vessels

After the product is successfully booked, we will send you a confirmation voucher. The main information about the reservation and the precautions for participation will be provided on the confirmation voucher. Please read it. If you do not have any feedback, we consider that you have read and know all the information on its confirmation.

As an intermediary agency, we are only responsible for making travel product reservations for tourists.

We recommend that tourists purchase travel insurance. Tourist product suppliers such as tourist attractions, hotels and transportation companies will be directly responsible for the quality, service and safety of travel products. We are not responsible for any safety issues with the products ordered.

In the event of an unexpected situation without insurance, we will only assist in handling it.

If the booking is forcibly cancelled due to the reasons of the travel product supplier, we will refund the full amount corresponding to the booking without additional compensation.

No show: Ticket holders who 'no show' without prior cancellation or notification are not eligible for a refund.

We will try our best to assist tourists to communicate and negotiate solutions with tourism product suppliers.

For some marine products (including but not limited to various cruises, whale watching cruise, etc.), the supplier reserve the right to arrange alternative vessels or make changes to itineraries, service timetables, routes and/or destinations. The supplier may cancel or abandon the cruise if they consider it necessary for weather or safety reasons and except as expressly stated in these Terms and Conditions, we will not be liable for any loss or expense incurred by the Passenger caused by such substitution or cancellation.

When visiting attractions or participating in activities, please strictly adhere to the instructions provided by the venue or staff. Ensure you fully understand the associated risks (refer to venue announcements or the safety waiver required for signature for specific details), cooperate as required to implement appropriate safety precautions, and strictly refrain from engaging in any dangerous behaviors during the activity.