Zig Zag Railway: Steam Train Rides

Begin your adventure by arriving by Private Transport at Clarence Station, the home station of the Zig Zag Railway, NOT VIA PUBLIC TRANSPORT such as Sydney Trains Electric trains. All visitors must arrive by car, as Clarence is not accessible by public transport. On arrival you’ll find free on-site parking adjacent to the station precinct, along with restrooms, a café, and our gift shop stocked with railway souvenirs and locally made treats.

FREE Coach parking and guest pick up and drop off at entrance.

Toilets at all stations, please note there are none on board.

IS ZIG ZAG RAILWAY ACCESSIBLE FOR A PASSENGER IN A WHEELCHAIR? Yes, passengers arriving by car to Clarence can access the amenities block with an accessible bathroom, the station building using the built in ramps, and the train by using the ramps deployed by our train guards. We suggest passengers using wheelchairs contact us ahead of the day of travel to allow us to plan the use of our carriages. All our station buildings include wheelchair accessible facilities. Please note, the electric train platform that services trains from Lithgow, the Blue Mountains, and beyond, does not have ramps. This platform is not within the Zig Zag Railway precinct and we are unable to assist visitors in wheelchairs who arrive by train. This platform is accessed by stairs which are unsuitable for passengers using a wheelchair.

ARE DOGS AND OTHER ANIMALS PERMITTED TO TRAVEL ON ZIG ZAG RAILWAY TRAINS? We welcome properly restrained dogs and other animals within our Clarence precinct. They must be properly supervised at all times, and any manure must be collected in the provided plastic bags and disposed of in our bins. Assistance animals are permitted on our trains when accompanying the person they assist. Other animals are not permitted within our trains at this time. Our policy regarding access of animals is constantly being reviewed, however we regret that at this time we cannot accommodate pets on any of our services.

Zig Zag Railway operates heritage trains hauled by steamlocomotives. There are infrequent occasions, such as days ofvery high fire danger, or for technicalreasons, when a steamlocomotive will need to be replaced by a diesel locomotive.This may occur without prior notice due to factors beyondthe railway's control, however we will do everything possibleto provide a similar experience to the steam hauled train.Thankyoufor understanding.

Please read the full terms and conditons before your booking: https://zigzagrailway.com.au/terms-conditions/

Once the product has been successfully booked, a confirmation voucher will be issued. The voucher contains important booking details and participation notes. Please read it carefully. If we do not receive any feedback from you, it will be deemed that you have read, understood and accepted all information stated on the voucher.

As an intermediary booking agent, we are responsible for arranging travel product reservations on behalf of customers.

We recommend that customers purchase travel insurance. Travel product suppliers, including attractions, hotels and transportation providers, are directly responsible for the quality, service and safety of the products they provide. We are not liable for safety issues arising from products operated by third-party suppliers.

In the event of an unexpected incident where no travel insurance coverage applies, we will provide reasonable assistance where possible; however, any related costs or losses will be borne by the customer.

If the booking is cancelled due to reasons attributable to the travel product supplier, we will refund the amount paid for the affected booking. No additional compensation will be provided.

No-show: Ticket holders who fail to attend without prior cancellation or notification will not be eligible for a refund.

We will make reasonable efforts to assist customers in communicating and negotiating solutions with travel product suppliers.

When visiting attractions or participating in activities, please strictly follow all instructions provided by the venue and staff. Please ensure that you fully understand the associated risks, including any venue notices or safety waivers that may be required. Customers must cooperate with all safety requirements and must not engage in any dangerous behaviour during the activity.