Newcastle Whale Encounter Tour (May – November)

Your experience with COASTXP is undertaken entirely at your own risk. With the exclusion of gross negligence proven in a court of law, you agree that COASTXP, its directors, employees, agents, affiliates or partners will not be held liable for any accident, injury, loss or damage to any person or property however caused whilst you are partaking in COASTXP experiences or embarking, travelling on or disembarking from COASTXP vessels.

COASTXP may offer additional products or experiences through one of our partners, please refer to the individual terms outlined by these partners before purchasing such products or experiences, as COASTXP will not be held liable for these products or experiences.

Guests must arrive at the designated departure point 15 minutes prior to departure.

While aboard COASTXP’s vessels, no seating configuration is guaranteed, although COASTXP’s staff will do the best they can to accommodate the particular requirements and needs of their passengers.

COASTXP operate in the natural environment and guests can get wet or be exposed to various weather conditions.

If whales are not spotted on a designated whale watch tour between the months of May to November, each passenger will be entitled to a ‘standby ticket’ enabling them to return on another subsequent tour date, this ticket is subject to availability, must be used within the same whale watching season and during a tour with other paying passengers onboard (this does not apply to group or charter bookings).

All children must be accompanied by an adult. The minimum age for offshore experiences on our Newcastle vessel (Atmos) is 3 years old, and our Lake Macquarie vessel (Hydro) is 5 years old. Bushwalks are not suitable for children under 8 years old.

Guests with any medical condition, injury, potential health risk or who are pregnant must advise COASTXP prior to your departure, it is recommended that these passengers do not partake in COASTXP experiences and if so, do at their own risk.

By choosing to participate in COASTXP experiences, you agree to be physically fit and capable of the activity you will partake in.

While aboard COASTXP’s vessels, passengers seated in the front two rows of the vessel are required to wear the lap sashes provided at all times.

COASTXP must not be held liable for the safety, loss or damage of personal valuables while participating in COASTXP experiences.

No smoking is permitted on COASTXP experiences at any time.

COASTXP reserves the right to refuse any guest displaying signs of intoxication or drug use and will not issue a refund in this instance.

COASTXP reserves the right to refuse any guest if COASTXP staff believe the guest will compromise the safety of others.

If you are unsure about the weather conditions prior to your tour please contact [email protected].

COASTXP reserve the right to cancel, change or adapt any experience it sees fit allowing for weather, safety, operational or equipment concerns. COASTXP will always contact you using the contact details listed on your booking, should your experience need to be cancelled or adapted for any of the above reasons. COASTXP will not be held liable for any loss or expense incurred by the passenger caused by such cancellation, change or adaptation.

This cruise has a minimum number to run; if the minimum number is not met, the tour may be cancelled or a different tour time may be selected.

Guests may be filmed/photographed during COASTXP experiences. COASTXP reserves the right to reproduce such film/photos for the continued promotion of COASTXP experiences only without notification, compensation or payment.

If you do not wish to have your image taken at all during any COASTXP experience, please advise COASTXP staff prior to your departure date.

If COASTXP cancels a tour, it will be rescheduled. If for whatever reason the tour cannot be rescheduled, you will be entitled to a refund or a gift certificate of equivalent value (excluding any PayPal transaction fees).

If a private tour, event or charter is cancelled, any outstanding costs related to the booking may be passed onto the client. Alternatively, it may be rescheduled if that conveniences both parties, if it cannot be rescheduled, a refund will be given, excluding any outstanding costs related to the private tour, event or charter.

Please read the full T&C before your book: https://www.coastxp.com/terms-conditions/

After the product is successfully booked, we will send you a confirmation voucher. The main information about the reservation and the precautions for participation will be provided on the confirmation voucher. Please read it. If you do not have any feedback, we consider that you have read and know all the information on its confirmation.

As an intermediary agency, we are only responsible for making travel product reservations for tourists.

We recommend that tourists purchase travel insurance. Tourist product suppliers such as tourist attractions, hotels and transportation companies will be directly responsible for the quality, service and safety of travel products. We are not responsible for any safety issues with the products ordered.

In the event of an unexpected situation without insurance, we will only assist in handling it.

If the booking is forcibly cancelled due to the reasons of the travel product supplier, we will refund the full amount corresponding to the booking without additional compensation.

No show: Ticket holders who 'no show' without prior cancellation or notification are not eligible for a refund.

We will try our best to assist tourists to communicate and negotiate solutions with tourism product suppliers.

For some marine products (including but not limited to various cruises, whale watching cruise, etc.), the supplier reserve the right to arrange alternative vessels or make changes to itineraries, service timetables, routes and/or destinations. The supplier may cancel or abandon the cruise if they consider it necessary for weather or safety reasons and except as expressly stated in these Terms and Conditions, we will not be liable for any loss or expense incurred by the Passenger caused by such substitution or cancellation.

When visiting attractions or participating in activities, please strictly adhere to the instructions provided by the venue or staff. Ensure you fully understand the associated risks (refer to venue announcements or the safety waiver required for signature for specific details), cooperate as required to implement appropriate safety precautions, and strictly refrain from engaging in any dangerous behaviors during the activity.