Great Ocean Road Day Tour (Chinese Driver Guide)

This tour requires a minimum number of participants to operate. If this minimum is not met, we will either reschedule your tour or issue a refund.

The bus departs punctually (including at the start of the tour, between attractions, and for the return journey). Passengers are strictly required to arrive at the designated meeting point 5 minutes prior to departure and to adhere to the assembly times provided by the tour guide at each stop. We regret to inform you that latecomers will be unable to join or continue the tour, and no refunds will be issued; we appreciate your understanding.

In the event of road maintenance, running races, cycling events, or similar activities, we will utilize inland routes as alternative roads. Please take note of this before booking; we apologize for any inconvenience this may cause.

Due to the relatively long travel times between attractions, the itinerary for this tour is quite fast-paced. Passengers prone to motion sickness are advised to bring their own drinking water and motion sickness medication. Please keep this in mind when booking.

The tour fare does not include meals; the tour guide will take passengers to a restaurant near the attractions for dining. Passengers with special dietary requirements—such as vegetarians—are advised to bring their own meals, as local restaurants may not be able to accommodate specific dietary needs.

If you are traveling with companions, we recommend booking together in a single transaction. If you book separately, you must include the booking reference numbers of all your companions in the "Remarks" section of your order. Failure to notify us in advance may result in your party being assigned to different vehicles or even different tour groups on the day of the tour; please take note of this before booking.

The behavior of wild animals is unpredictable, and sightings depend largely on luck. Furthermore, out of respect for the animals' natural survival and defense mechanisms, we strongly advise against feeding wild animals. We ask for your cooperation and understanding regarding this policy.

Infants require a dedicated seat and cannot be held on an adult's lap. Please indicate in the "Remarks" section if you require an infant seat; we will provide one free of charge if available on the day of the tour. If no infant seats are available, a rental fee of AUD 30 will apply.

A surcharge starting from AUD 60 may apply for the storage of strollers. However, instances where this fee is required are rare; strollers can typically be stored free of charge provided there is sufficient space on the bus on the day of the tour. The surcharge applies only if the bus is full and an additional luggage trailer is required to accommodate the stroller. Should this additional fee be necessary, you will be notified at the time of booking confirmation.

During the autumn and winter seasons, coastal winds can be strong; we recommend that passengers bring a windproof jacket or warm clothing.

During peak seasons, if parking is unavailable at the Lighthouse, the itinerary will be adjusted to a scenic drive-by viewing instead.

After the product is successfully booked, we will send you a confirmation voucher. The main information about the reservation and the precautions for participation will be provided on the confirmation voucher. Please read it. If you do not have any feedback, we consider that you have read and know all the information on its confirmation.

As an intermediary agency, we are only responsible for making travel product reservations for tourists.

We recommend that tourists purchase travel insurance. Tourist product suppliers such as tourist attractions, hotels and transportation companies will be directly responsible for the quality, service and safety of travel products. We are not responsible for any safety issues with the products ordered.

In the event of an unexpected situation without insurance, we will only assist in handling it.

If the booking is forcibly cancelled due to the reasons of the travel product supplier, we will refund the full amount corresponding to the booking without additional compensation.

We will try our best to assist tourists to communicate and negotiate solutions with tourism product suppliers.

If your booking includes hotel accommodation, please note that check-in time at Australian hotels is generally 13:00-15:00. Specific check-in times vary by hotel, so please confirm your check-in time in advance. Early check-in is not recommended. If you need to check in early due to special circumstances, please note that early check-in fees may apply and must be negotiated and paid directly with the hotel.

We are not responsible for the loss, theft, or damage of personal belongings during the tour. We reserve the right to modify or cancel the tour if conditions do not permit. An alternative will be provided if possible. It is the traveler's responsibility to ensure we have accurate information: airline and airport dates and times; correct travel dates with the correct codes; the traveler's age, etc. Please notify us immediately of any changes.

We are not responsible for any loss or damage to baggage, valuables, or personal belongings carried during the tour. We are not liable for any illness, injury, or death resulting from the deterioration of any traveler's health condition. By booking this tour, the traveler agrees to the policies outlined herein and accepts that all activities involve some risk, and the traveler will not hold our company, its employees, or subcontractors liable for any injury or loss suffered by the traveler or to the traveler's property. For your safety, when participating in indoor or outdoor activities with inherent risks (such as swimming, rafting, diving, skiing, ice skating, snow play, skydiving, etc.), please ensure you fully understand the weather conditions, your personal physical condition, and relevant announcements and advice from professional organizations before proceeding.

Visitors should pay attention to their physical condition. Those with heart disease, high blood pressure, colds, fever, or who are intoxicated should exercise caution when participating in activities or follow medical advice. If you feel unwell, please stop the activity immediately and seek assistance from on-site staff.

When visiting attractions or participating in activities, please strictly adhere to the instructions provided by the venue or staff. Ensure you fully understand the associated risks (refer to venue announcements or the safety waiver required for signature for specific details), cooperate as required to implement appropriate safety precautions, and strictly refrain from engaging in any dangerous behaviors during the activity.

The wildlife sightseeing listed in the itinerary refers to wild animals. They move freely and are not under human control; seeing them is not guaranteed on every trip. No refunds or cancellations will be arranged for those who do not see wildlife.

No refunds will be issued for missed trips due to the visitor's own subjective reasons.

The tour duration is only an approximation. If the tour ends early, it may be due to weather conditions requiring an earlier conclusion.

Due to weather, traffic, and other reasons, we reserve the right to change the itinerary. The order of the itinerary may be adjusted; please refer to the actual itinerary.

No show: Ticket holders who 'no show' without prior cancellation or notification are not eligible for a refund.

Multi-day tours are all group tours for individual travelers. Driver and guide arrangements will be made according to the itinerary and travel conditions, and may change daily. Final departure and driver/guide information will be provided by the tour operator.

For products with airport transfers: Airport transfers are arranged uniformly and will not be based on different flight times. Thank you for your understanding.

Terms and conditions are subject to change without notice. By completing your booking, you agree to all the above terms and conditions.