Ocean Rafting Fly + Raft Southern Lights Package

On very rare occasions, tours may be cancelled (severe weather, road or park closures, insufficient numbers). Should this occur, you will be transferred to an alternative tour / date,or if this is not suitable, you will receive a full refund.

Minors must be accompanied by an adult to participate in this activity.

Each sightseeing aircraft can accommodate a maximum of 7 or 11 passengers (subject to availability on the day, guaranteed window). If you are traveling with family or friends and wish to be arranged on the same aircraft, please make sure you place your order together (with the same order number). Otherwise, the supplier will arrange for you to be on different aircraft based on the availability of bookings on the day.

Flights are subject to pilot discretion, weather and air traffic control.

Maximum per seat weight is 125 kgs. Any major discrepancies between weight provided at the time of booking and actual weight at the airport may result in inability to travel. For legal and safety reasons all passengers are weighed prior to boarding and any weight inconsistencies or passengers over the weight limit will result in a 100% fee and inability to participate.

Full names and exact weights per passenger must be advised when booking due to flight weight availability.

Flight time listed is approximate and may vary depending on aircraft type.

During the flight, there are noise canceling headphone available.

For your safety, please do not put any part of your body or camera out of the window during the flight.

Suggest to bring: swimsuit/small bag (with towels, hats and shoes)/A jacket during winter to protect you from wind and for warmth after snorkelling./Cameras in a waterproof case or Tupperware/cash.

This tour is not recommended if you have any of the following conditions: any neck or back discomfort, a history of neck or back injury or recent surgery, are pregnant, have any health conditions that may cause discomfort during a rough boat trip, are taking medications that may affect your level of consciousness, have a medical condition such as epilepsy, diabetes, or heart disease.

Our staff will assess your swimming ability to determine if you are suitable for a snorkeling experience. For your safety, the decision will be made by our staff. No refunds will be given if you do not have a snorkeling experience.

Please ensure any dietary requirements are advised 48 hours prior to tour departure. We are No able to cater for dietaries if not pre-ordered.

After the product is successfully booked, we will send you a confirmation voucher. The main information about the reservation and the precautions for participation will be provided on the confirmation voucher. Please read it. If you do not have any feedback, we consider that you have read and know all the information on its confirmation.

As an intermediary agency, we are only responsible for making travel product reservations for tourists.

We recommend that tourists purchase travel insurance. Tourist product suppliers such as tourist attractions, hotels and transportation companies will be directly responsible for the quality, service and safety of travel products. We are not responsible for any safety issues with the products ordered.

In the event of an unexpected situation without insurance, we will only assist in handling it.

If the booking is forcibly cancelled due to the reasons of the travel product supplier, we will refund the full amount corresponding to the booking without additional compensation.

We will try our best to assist tourists to communicate and negotiate solutions with tourism product suppliers.

If your booking includes hotel accommodation, please note that check-in time at Australian hotels is generally 13:00-15:00. Specific check-in times vary by hotel, so please confirm your check-in time in advance. Early check-in is not recommended. If you need to check in early due to special circumstances, please note that early check-in fees may apply and must be negotiated and paid directly with the hotel.

We are not responsible for the loss, theft, or damage of personal belongings during the tour. We reserve the right to modify or cancel the tour if conditions do not permit. An alternative will be provided if possible. It is the traveler's responsibility to ensure we have accurate information: airline and airport dates and times; correct travel dates with the correct codes; the traveler's age, etc. Please notify us immediately of any changes.

We are not responsible for any loss or damage to baggage, valuables, or personal belongings carried during the tour. We are not liable for any illness, injury, or death resulting from the deterioration of any traveler's health condition. By booking this tour, the traveler agrees to the policies outlined herein and accepts that all activities involve some risk, and the traveler will not hold our company, its employees, or subcontractors liable for any injury or loss suffered by the traveler or to the traveler's property. For your safety, when participating in indoor or outdoor activities with inherent risks (such as swimming, rafting, diving, skiing, ice skating, snow play, skydiving, etc.), please ensure you fully understand the weather conditions, your personal physical condition, and relevant announcements and advice from professional organizations before proceeding.

Visitors should pay attention to their physical condition. Those with heart disease, high blood pressure, colds, fever, or who are intoxicated should exercise caution when participating in activities or follow medical advice. If you feel unwell, please stop the activity immediately and seek assistance from on-site staff.

When visiting attractions or participating in activities, please strictly adhere to the instructions provided by the venue or staff. Ensure you fully understand the associated risks (refer to venue announcements or the safety waiver required for signature for specific details), cooperate as required to implement appropriate safety precautions, and strictly refrain from engaging in any dangerous behaviors during the activity.

The wildlife sightseeing listed in the itinerary refers to wild animals. They move freely and are not under human control; seeing them is not guaranteed on every trip. No refunds or cancellations will be arranged for those who do not see wildlife.

No refunds will be issued for missed trips due to the visitor's own subjective reasons.

The tour duration is only an approximation. If the tour ends early, it may be due to weather conditions requiring an earlier conclusion.

Due to weather, traffic, and other reasons, we reserve the right to change the itinerary. The order of the itinerary may be adjusted; please refer to the actual itinerary.

No show: Ticket holders who 'no show' without prior cancellation or notification are not eligible for a refund.

Multi-day tours are all group tours for individual travelers. Driver and guide arrangements will be made according to the itinerary and travel conditions, and may change daily. Final departure and driver/guide information will be provided by the tour operator.

For products with airport transfers: Airport transfers are arranged uniformly and will not be based on different flight times. Thank you for your understanding.

Terms and conditions are subject to change without notice. By completing your booking, you agree to all the above terms and conditions.