Lady Musgrave Island Southern Great Barrier Reef Full Day Tour – Departs Bundaberg

WHAT TO BRING • Swimwear • Water bottle (filtered water stations are available onboard to refill these from) • Sun protection (hat, sunscreen, sunglasses & protective rash shirt/sunshirt) • Towel • Cameras • Thongs/reef shoes/crocs or old sandshoes to walk in water from glass bottom boat onto island • Seasickness medication for return journey(we recommend Travacalm)

All travelling passengers must fill in a mandatory boat waiver prior to travel. Please follow the link below to complete online. Waivers do not need to be printed. All information is stored securely. https://ladymusgraveexperience.com.au/waiver/.

We recommend TravacalmHO chewable seasickness tablets are taken a minimum of 30 mins prior to boarding the vessel on the day of travel. For those who are known to suffer seasickness Phenergan the night before travel as well as Travacalmon the day of travel.

Disconnect to reconnect. As Lady Musgrave Island and Lagoon is located outer reef, there is limited mobile phone and data reception.

In the event a tour cannot go ahead, guests will be contacted 24 –48 hours prior and be given options to cancel or postpone.

Please note all pricing includes all fees and charges (Fuel Levy & GST inclusive). Public holiday surcharge of 10%.

All tours are subject to weather conditions. The safety and wellbeing of our guests and team remain our priority. If a tour is cancelled due to weather, be assured that you’ll have options to re-book when it suits you. We do recommend taking out travel insurance as this may assist in covering accommodation and travel costs if this needs to be cancelled.

All tours are subject to weather and minimum numbers and maybe changed without notice due to conditions on the day and will incur no liability for any such cancellation or alteration. Lady Musgrave Experience reserves the right to substitute vessels if necessary.

Free parking is available in our designated car-park. Please park in our free car parking, which is located behind a large sign – “The Home of Lady Musgrave Experience” in a gravel car park. Please do not park in the Marina car park, as this is a shared car-park with other businesses. We do have street signage to direct you to our car-parking area.

We have a large range of snorkel vests and pool noodles for flotation. Our Inwater snorkel guides are only too happy to help for any assistance and instruction.

Adventure Outer Reef dive vessel is subject to minimum numbers. If minimum numbers aren’t reached, you will be contacted to discuss options, one of which would be to revert to a certified Lagoon Dive.

You must be over 12 years of age for scuba dive, pass the required medical questionnaire and participate in the 30 minute dive introduction.

In an open ocean environment, we cannot guarantee there will be no jellyfish, however we have never had any harmful stingers, and do not experience a “stinger season” (as is the case further north). The sheltered lagoon prevents large jellyfish blooms in the snorkel area. For guest comfort, wetsuits are available for hire.

Lady Musgrave Experience holds no responsibility for loss or damage to goods. Lady Musgrave Experience reserves the right to substitute vessels and/or skippers and crew and shall not be liable for death/injury to any persons or loss or damage to property due to persons’ negligence.

After the product is successfully booked, we will send you a confirmation voucher. The main information about the reservation and the precautions for participation will be provided on the confirmation voucher. Please read it. If you do not have any feedback, we consider that you have read and know all the information on its confirmation.

As an intermediary agency, we are only responsible for making travel product reservations for tourists.

We recommend that tourists purchase travel insurance. Tourist product suppliers such as tourist attractions, hotels and transportation companies will be directly responsible for the quality, service and safety of travel products. We are not responsible for any safety issues with the products ordered.

In the event of an unexpected situation without insurance, we will only assist in handling it.

If the booking is forcibly cancelled due to the reasons of the travel product supplier, we will refund the full amount corresponding to the booking without additional compensation.

We will try our best to assist tourists to communicate and negotiate solutions with tourism product suppliers.

If your booking includes hotel accommodation, please note that check-in time at Australian hotels is generally 13:00-15:00. Specific check-in times vary by hotel, so please confirm your check-in time in advance. Early check-in is not recommended. If you need to check in early due to special circumstances, please note that early check-in fees may apply and must be negotiated and paid directly with the hotel.

We are not responsible for the loss, theft, or damage of personal belongings during the tour. We reserve the right to modify or cancel the tour if conditions do not permit. An alternative will be provided if possible. It is the traveler's responsibility to ensure we have accurate information: airline and airport dates and times; correct travel dates with the correct codes; the traveler's age, etc. Please notify us immediately of any changes.

We are not responsible for any loss or damage to baggage, valuables, or personal belongings carried during the tour. We are not liable for any illness, injury, or death resulting from the deterioration of any traveler's health condition. By booking this tour, the traveler agrees to the policies outlined herein and accepts that all activities involve some risk, and the traveler will not hold our company, its employees, or subcontractors liable for any injury or loss suffered by the traveler or to the traveler's property. For your safety, when participating in indoor or outdoor activities with inherent risks (such as swimming, rafting, diving, skiing, ice skating, snow play, skydiving, etc.), please ensure you fully understand the weather conditions, your personal physical condition, and relevant announcements and advice from professional organizations before proceeding.

Visitors should pay attention to their physical condition. Those with heart disease, high blood pressure, colds, fever, or who are intoxicated should exercise caution when participating in activities or follow medical advice. If you feel unwell, please stop the activity immediately and seek assistance from on-site staff.

When visiting attractions or participating in activities, please strictly adhere to the instructions provided by the venue or staff. Ensure you fully understand the associated risks (refer to venue announcements or the safety waiver required for signature for specific details), cooperate as required to implement appropriate safety precautions, and strictly refrain from engaging in any dangerous behaviors during the activity.

The wildlife sightseeing listed in the itinerary refers to wild animals. They move freely and are not under human control; seeing them is not guaranteed on every trip. No refunds or cancellations will be arranged for those who do not see wildlife.

No refunds will be issued for missed trips due to the visitor's own subjective reasons.

The tour duration is only an approximation. If the tour ends early, it may be due to weather conditions requiring an earlier conclusion.

Due to weather, traffic, and other reasons, we reserve the right to change the itinerary. The order of the itinerary may be adjusted; please refer to the actual itinerary.

No show: Ticket holders who 'no show' without prior cancellation or notification are not eligible for a refund.

Multi-day tours are all group tours for individual travelers. Driver and guide arrangements will be made according to the itinerary and travel conditions, and may change daily. Final departure and driver/guide information will be provided by the tour operator.

For products with airport transfers: Airport transfers are arranged uniformly and will not be based on different flight times. Thank you for your understanding.

Terms and conditions are subject to change without notice. By completing your booking, you agree to all the above terms and conditions.