Puffing Billy & Afternoon Penguins Package

Please note that photography of any kind is not permitted at the Penguin Parade. Penguins’ eyes are very sensitive, and any bright or sudden flashes can frighten them.

No prams or strollers permitted.

Download the Go West Tours app from the App Store or Google Play prior to your departure for access to our tour language commentary. Available in Arabic, Malay, Cantonese, French, German, Italian, Korean, Japanese, Mandarin, Portuguese, Russian, Spanish, Thai, Vietnamese, and Hindi.

The client is responsible for all travel arrangements and costs to/from point of commencement/conclusion of the tour

Where the passenger occupies a seat fitted with a safety belt, neither the operator or service providers, agents or co-operating organisations shall be liable for any illness, injury or death or any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of the accident or incident

The client is responsible to have a valid passport and all visas, permits and certificates required for your selected tour as well as any necessary vaccinations and to comply with all applicable laws

Government regulations prohibit smoking inside tourist vehicles within Australia and New Zealand. Smoking is restricted to appropriate comfort stops made en-route

Personal belongings brought on tour are carried at the traveller's own risk. Go West Tours will not be held responsible for the loss of or damage to any personal items

Please advise clients to bring appropriate clothing for all weather conditions and to wear sensible shoes. We also recommend that they bring sunscreen, water bottle and a hat

We request that guests only bring small carry bags on our tours that can be held on the lap comfortably throughout the tour if there is insufficient space beneath the seat in front

Due to the limited storage space on our vehicles, large items such as prams, strollers and oversized luggage are not permitted on board. Please note that for the comfort and safety of all passengers, we reserve the right to refuse any items that we deem too large or that may obstruct the aisle or emergency exits

Should guests attempt to bring prohibited items on board our tour vehicles they may be denied entry and the tour fare may be forfeited

Our tours are conducted in modern air-conditioned vehicles (ranging in size from 12-24 seats).

All our vehicles are fitted with upgraded seating which ensures that guest comfort is complemented by significantly improved visibility when compared with similar vehicles fitted with standard seating

After the product is successfully booked, we will send you a confirmation voucher. The main information about the reservation and the precautions for participation will be provided on the confirmation voucher. Please read it. If you do not have any feedback, we consider that you have read and know all the information on its confirmation.

As an intermediary agency, we are only responsible for making travel product reservations for tourists.

We recommend that tourists purchase travel insurance. Tourist product suppliers such as tourist attractions, hotels and transportation companies will be directly responsible for the quality, service and safety of travel products. We are not responsible for any safety issues with the products ordered.

In the event of an unexpected situation without insurance, we will only assist in handling it.

If the booking is forcibly cancelled due to the reasons of the travel product supplier, we will refund the full amount corresponding to the booking without additional compensation.

We will try our best to assist tourists to communicate and negotiate solutions with tourism product suppliers.

If your booking includes hotel accommodation, please note that check-in time at Australian hotels is generally 13:00-15:00. Specific check-in times vary by hotel, so please confirm your check-in time in advance. Early check-in is not recommended. If you need to check in early due to special circumstances, please note that early check-in fees may apply and must be negotiated and paid directly with the hotel.

We are not responsible for the loss, theft, or damage of personal belongings during the tour. We reserve the right to modify or cancel the tour if conditions do not permit. An alternative will be provided if possible. It is the traveler's responsibility to ensure we have accurate information: airline and airport dates and times; correct travel dates with the correct codes; the traveler's age, etc. Please notify us immediately of any changes.

We are not responsible for any loss or damage to baggage, valuables, or personal belongings carried during the tour. We are not liable for any illness, injury, or death resulting from the deterioration of any traveler's health condition. By booking this tour, the traveler agrees to the policies outlined herein and accepts that all activities involve some risk, and the traveler will not hold our company, its employees, or subcontractors liable for any injury or loss suffered by the traveler or to the traveler's property. For your safety, when participating in indoor or outdoor activities with inherent risks (such as swimming, rafting, diving, skiing, ice skating, snow play, skydiving, etc.), please ensure you fully understand the weather conditions, your personal physical condition, and relevant announcements and advice from professional organizations before proceeding.

Visitors should pay attention to their physical condition. Those with heart disease, high blood pressure, colds, fever, or who are intoxicated should exercise caution when participating in activities or follow medical advice. If you feel unwell, please stop the activity immediately and seek assistance from on-site staff.

When visiting attractions or participating in activities, please strictly adhere to the instructions provided by the venue or staff. Ensure you fully understand the associated risks (refer to venue announcements or the safety waiver required for signature for specific details), cooperate as required to implement appropriate safety precautions, and strictly refrain from engaging in any dangerous behaviors during the activity.

The wildlife sightseeing listed in the itinerary refers to wild animals. They move freely and are not under human control; seeing them is not guaranteed on every trip. No refunds or cancellations will be arranged for those who do not see wildlife.

No refunds will be issued for missed trips due to the visitor's own subjective reasons.

The tour duration is only an approximation. If the tour ends early, it may be due to weather conditions requiring an earlier conclusion.

Due to weather, traffic, and other reasons, we reserve the right to change the itinerary. The order of the itinerary may be adjusted; please refer to the actual itinerary.

No show: Ticket holders who 'no show' without prior cancellation or notification are not eligible for a refund.

Multi-day tours are all group tours for individual travelers. Driver and guide arrangements will be made according to the itinerary and travel conditions, and may change daily. Final departure and driver/guide information will be provided by the tour operator.

For products with airport transfers: Airport transfers are arranged uniformly and will not be based on different flight times. Thank you for your understanding.

Terms and conditions are subject to change without notice. By completing your booking, you agree to all the above terms and conditions.