Port Arthur, Richmond & Tassie Devils

Can I bring luggage on board the tour day? Please only bring hand luggage/day pack on tour, otherwise we won't all fit! We do not travel with luggage onboard the day tour vehicles. We expect that each traveler will have a day pack only to store your daily essentials such as drinks, snacks, warm jacket etc. while on tour for the day. No other luggage is able to be carried on our day tours. If you are moving hotels or have onwards travels you will need to ensure this is stored for the day at your hotel/accommodation prior to boarding the tour bus. If you attend a tour with luggage without consultation with our Reservations Team prior to travel, you may be refused entry to the tour vehicle. Please contact our team in advance of your tour to discuss options.

We anticipate you will have 1 x small piece of luggage or backpack to store for the day, + you will have your hand luggage/day pack for the tour day. If you have more than this, please contact our team to check whether this can be accommodated.

Airport Drop Off? We do not offer airport drop off on our tour days. Most tours arrive back to Hobart / Launceston around 5.30 – 6.00pm, returning to the same location as your pick up. If you have an onward flight that evening, we would recommend ensuring it leaves 8.00pm onwards.

Is food and drink included in the tour? We do not supply lunch, snacks or beverages on our tours but we do stop along the way for you to purchase food to suit your budget and taste. This is usually a Bakery style stop in a regional town along the way to the main destination for the day. You will then be able to enjoy a lunch break during the tour day, usually somewhere scenic and suitable for a rest stop. You are also welcome of course to bring along your own packed lunch to enjoy on the day. If you have special dietary requirements it may be better to bring your own prepared lunch /snacks. Please bring a large water bottle for the day.

TRAVEL INSURANCE: Although every effort is made, Tours Tasmania shall not be liable for any illness, injury, damages, loss or delay that may occur due to factors beyond our control. We highly recommend all passengers have travel insurance coverage, to cover any potential losses due to travel disruptions. Please see our cancellation policy.

TOURS PRICES AND ITINERARY: Tours Tasmania retains the right to alter itineraries, fares and may cancel tours in unforeseen circumstances. When conditions create a change of itinerary whilst on tour, we utilise our local knowledge and alternate itinerary plans, we do not offer refunds in these cases. If the tour fails to depart Hobart/Launceston passengers will be refunded in full. All our tour prices are in Australian dollars.

LOST PROPERTY: We understand that leaving items behind can be frustrating. However, due to the nature of our operations, we are unable to manage returns for most lost property.

Our Tour Guides are not available to extend their workday for lost item drop-offs.

Our admin team works remotely and we do not operate a customer-facing office for lost property collection.

Critical items — such as passports and wallets — will be returned in the most efficient and secure manner possible, based on the individual circumstances. Non-critical items (e.g. sunglasses, beanies, gloves, umbrellas, water bottles, etc.) left behind on vehicles will not be stored and will be donated to charity. We kindly ask that all guests double-check their seats and belongings before leaving the vehicle at the end of each tour. Thank you for your understanding and cooperation.

Tours Tasmania reserves the right to cancel or vary any trip without notice and accepts no liability for any such cancellation or variation. Tours may be cancelled due to operational requirements, safety concerns, weather conditions, or insufficient passenger numbers.

We also reserve the right to substitute an alternative operator or a similar tour where necessary for operational reasons.

Refunds or partial refunds will not be provided for changes to itineraries or tour inclusions due to circumstances beyond our control. However, if any entry fees included in your tour price remain unused due to such changes, these may be refunded.

All tours are subject to minimum passenger numbers. If minimum numbers are not met, tours may be cancelled or rescheduled. In the event of a cancellation by Tours Tasmania, you will be offered the option to transfer your booking to an alternative tour or date. If this is not suitable, a full refund of the tour price will be provided. Please note that booking and bank fees are non-refundable.

Please note: Our tours are not suitable for children under 8 years of age. We reserve the right to refuse travel to passengers under this age, and no refunds will be provided in such cases.

Tours Tasmania is not liable for delays, changes, or cancellations due to events beyond our control, including but not limited to natural disasters, extreme weather, strikes, pandemics, or government restrictions.

We strongly recommend that all travellers obtain comprehensive travel insurance to cover unforeseen circumstances including cancellations, personal injury, and loss of personal belongings.

We reserve the right to cancel departures if we do not have sufficient numbers of passengers for travel. We reserve the right to cancel tours for operational or safety reasons at the discretion of Tours Tasmania Pty Ltd.

If you tour is cancelled by Tours Tasmania you will be offered a refund on your tour payment. You will always be offered to transfer your tour payment to alternate tour day or alternate tour destination. If these are not suitable to you, a full refund of the tour price will be returned. Booking and Bank fees are non-refundable.

Our tours visit National Parks and wild areas that involve some walking and time spent outdoors. They are suitable for people with a reasonable level of fitness and mobility. We have no upper age limit though we expect you to have a reasonable level of fitness and act responsibly to ensure your own safety and the safety of others at all times. Travellers under the age of 18 years of age must be accompanied by an adult of 18 years+.

Tasmania’s weather can be unpredictable and may change rapidly at any time of year. Our tours operate in all weather conditions, including rain and snow. We recommend that guests come prepared with clothing and footwear suitable for warm, cold, and wet weather.

Tours Tasmania reserves the right to alter itineraries on the day if weather conditions make changes necessary for operational or safety reasons. Refunds are not provided for itinerary alterations due to weather.

Travel insurance is not included in the cost of your tour. We strongly recommend that all passengers obtain comprehensive travel insurance to protect against unforeseen circumstances, including illness, injury, loss or damage to personal belongings, and disruptions to travel plans.

Tours Tasmania is not responsible for any injury, loss, or damage sustained during the tour, including to personal belongings or luggage. We are also not liable for any expense, damage, or inconvenience caused by delays, changes to transport schedules, missed connections, strikes, vehicle breakdowns, acts of God, or other events beyond our control.

We reserve the right to alter tour itineraries when necessary due to operational, weather, or safety considerations. No refunds are provided for itinerary changes resulting from such circumstances.

During our tours, our Tour Guides may take photos or videos that may include you. These images may be used by Tours Tasmania for promotional and marketing purposes.

By participating in our tours, you acknowledge and agree that Tours Tasmania and its agents may capture images or recordings of you and grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such media in any format for advertising, publicity, and promotional purposes.

If you do not wish to be photographed or filmed, please advise your Tour Guide at the start of the tour.

After the product is successfully booked, we will send you a confirmation voucher. The main information about the reservation and the precautions for participation will be provided on the confirmation voucher. Please read it. If you do not have any feedback, we consider that you have read and know all the information on its confirmation.

As an intermediary agency, we are only responsible for making travel product reservations for tourists.

We recommend that tourists purchase travel insurance. Tourist product suppliers such as tourist attractions, hotels and transportation companies will be directly responsible for the quality, service and safety of travel products. We are not responsible for any safety issues with the products ordered.

In the event of an unexpected situation without insurance, we will only assist in handling it.

If the booking is forcibly cancelled due to the reasons of the travel product supplier, we will refund the full amount corresponding to the booking without additional compensation.

We will try our best to assist tourists to communicate and negotiate solutions with tourism product suppliers.

If your booking includes hotel accommodation, please note that check-in time at Australian hotels is generally 13:00-15:00. Specific check-in times vary by hotel, so please confirm your check-in time in advance. Early check-in is not recommended. If you need to check in early due to special circumstances, please note that early check-in fees may apply and must be negotiated and paid directly with the hotel.

We are not responsible for the loss, theft, or damage of personal belongings during the tour. We reserve the right to modify or cancel the tour if conditions do not permit. An alternative will be provided if possible. It is the traveler's responsibility to ensure we have accurate information: airline and airport dates and times; correct travel dates with the correct codes; the traveler's age, etc. Please notify us immediately of any changes.

We are not responsible for any loss or damage to baggage, valuables, or personal belongings carried during the tour. We are not liable for any illness, injury, or death resulting from the deterioration of any traveler's health condition. By booking this tour, the traveler agrees to the policies outlined herein and accepts that all activities involve some risk, and the traveler will not hold our company, its employees, or subcontractors liable for any injury or loss suffered by the traveler or to the traveler's property. For your safety, when participating in indoor or outdoor activities with inherent risks (such as swimming, rafting, diving, skiing, ice skating, snow play, skydiving, etc.), please ensure you fully understand the weather conditions, your personal physical condition, and relevant announcements and advice from professional organizations before proceeding.

Visitors should pay attention to their physical condition. Those with heart disease, high blood pressure, colds, fever, or who are intoxicated should exercise caution when participating in activities or follow medical advice. If you feel unwell, please stop the activity immediately and seek assistance from on-site staff.

When visiting attractions or participating in activities, please strictly adhere to the instructions provided by the venue or staff. Ensure you fully understand the associated risks (refer to venue announcements or the safety waiver required for signature for specific details), cooperate as required to implement appropriate safety precautions, and strictly refrain from engaging in any dangerous behaviors during the activity.

The wildlife sightseeing listed in the itinerary refers to wild animals. They move freely and are not under human control; seeing them is not guaranteed on every trip. No refunds or cancellations will be arranged for those who do not see wildlife.

No refunds will be issued for missed trips due to the visitor's own subjective reasons.

The tour duration is only an approximation. If the tour ends early, it may be due to weather conditions requiring an earlier conclusion.

Due to weather, traffic, and other reasons, we reserve the right to change the itinerary. The order of the itinerary may be adjusted; please refer to the actual itinerary.

No show: Ticket holders who 'no show' without prior cancellation or notification are not eligible for a refund.

Multi-day tours are all group tours for individual travelers. Driver and guide arrangements will be made according to the itinerary and travel conditions, and may change daily. Final departure and driver/guide information will be provided by the tour operator.

For products with airport transfers: Airport transfers are arranged uniformly and will not be based on different flight times. Thank you for your understanding.

Terms and conditions are subject to change without notice. By completing your booking, you agree to all the above terms and conditions.