Alba Thermal Springs & Spa – Springs Thyme with massage

Please take care of your belongings. We do not accept responsibility for the loss of personal items, including those left in lockers and bathrobes. We recommend that you leave valuables at home.

The springs are great in all seasons. We have warm geo-thermal pools for cooler days, but we also have cold plunge pools for warmer days. The Seasons is our largest pool, and its temperature changes depending on the season.In the event of thunderstorms, we will ask guests to leave the pools until the storm passes.

Everyone is welcome, however people under 16 must be accompanied by an adult around the springs and in the spa. Infants are required to wear a swim nappy while bathing.

Alba is a place of tranquillity; therefore, phones, smart watches and laptops are not permitted in our springs, spa or restaurant. Mobile phones and smart watches can be used in reception and the car park, however if you are taking photographs, please only take images of those in your immediate party.

If you are running more than 15 minutes late, please call ahead of your scheduled arrival time so we can determine how best to accommodate you. Late arrivals for services including spa treatments, private springs or dining may be reduced in duration.

We employ both male and female therapists, and you may be assigned either on the day of your visit. Specific requests for therapists will, of course, be considered but cannot be guaranteed. However, your request will be noted in your booking.

Food and alcohol needs to be purchased onsite.

There is no smoking, vaping or e-cigarettes permitted on the property.

Alba has been designed with everyone in mind.All our buildings and pathways are wheelchair accessible as are many of our pools. One of our pools, The Dunes, has a hoist and sling and many other pools have the provision for one, including one of our private pools on The Terrace.We have accessible parking, changerooms and toilets.

You need to inform us of your medical condition or whether you are pregnant.

We do not recommend bathing in the geo-thermal springs during pregnancy. You may enjoy dipping your feet in the springs, but fully immersing your body may raise your body temperature, which can be dangerous during pregnancy. Certain spa treatments are not recommended during the 1st trimester of pregnancy. However, there are several suitable treatments including the Lullaby, a Deluxe Manicure or a Deluxe Pedicure.

We recommend that people with any of the following medical conditions do not enter the springs before first obtaining medical advice. (Conditions involving high fever/Extreme hypertension/Malignant tumours and cancerous conditions/Liver, kidney, and circulation disorders/Conditions presenting the high risk of haemorrhaging/Anaemic conditions/Congestive heart failure, recent stroke, or recent heart attack/Pregnancy/Diabetes)

Please note a 15% surcharge will be applied to all food and beverage purchased on public holidays.

After the product is successfully booked, we will send you a confirmation voucher. The main information about the reservation and the precautions for participation will be provided on the confirmation voucher. Please read it. If you do not have any feedback, we consider that you have read and know all the information on its confirmation.

As an intermediary agency, we are only responsible for making travel product reservations for tourists.

We recommend that tourists purchase travel insurance. Tourist product suppliers such as tourist attractions, hotels and transportation companies will be directly responsible for the quality, service and safety of travel products. We are not responsible for any safety issues with the products ordered.

In the event of an unexpected situation without insurance, we will only assist in handling it.

If the booking is forcibly cancelled due to the reasons of the travel product supplier, we will refund the full amount corresponding to the booking without additional compensation.

No show: Ticket holders who 'no show' without prior cancellation or notification are not eligible for a refund.

We will try our best to assist tourists to communicate and negotiate solutions with tourism product suppliers.

For some marine products (including but not limited to various cruises, whale watching cruise, etc.), the supplier reserve the right to arrange alternative vessels or make changes to itineraries, service timetables, routes and/or destinations. The supplier may cancel or abandon the cruise if they consider it necessary for weather or safety reasons and except as expressly stated in these Terms and Conditions, we will not be liable for any loss or expense incurred by the Passenger caused by such substitution or cancellation.

When visiting attractions or participating in activities, please strictly adhere to the instructions provided by the venue or staff. Ensure you fully understand the associated risks (refer to venue announcements or the safety waiver required for signature for specific details), cooperate as required to implement appropriate safety precautions, and strictly refrain from engaging in any dangerous behaviors during the activity.