Melbourne Museum General Admission

For safety and duty of care, all children under 12 must be accompanied by an adult at all times during your museum visit.

To protect our collections from pests and damage, food and drink cannot be taken into exhibition galleries and spaces. Food and drink can be consumed in restaurant and cafe areas or in designated seating areas outside the exhibition spaces.

Alcoholic beverages, illegal drugs and controlled substances may not be brought onto Museums Victoria premises.

Museums Victoria venues are completely smoke free.

The ticket holder voluntarily assumes all risks and danger in any way connected to admission to any Museums Victoria venue or event for which a ticket is issued, whether occurring prior to, during or after the admission or event. The ticket holder voluntarily agrees that Museums Victoria and employees are expressly released by the ticket holder from any claims or damages arising from such causes.

Entry to any of Museums Victoria's venues is subject to any applicable directions under the Public Health and Wellbeing Act 2008 (Vic) as at the time of entry.

Visitors must abide by any warnings and instructions issued by our staff.

For your safety, footwear must be worn at all times throughout our museums.

Please ensure that personal items are not left unattended. Museums Victoria is not liable for lost or stolen property.

Museums Victoria reserves the right to inspect bags.

Once the product has been successfully booked, a confirmation voucher will be issued. The voucher contains important booking details and participation notes. Please read it carefully. If we do not receive any feedback from you, it will be deemed that you have read, understood and accepted all information stated on the voucher.

As an intermediary booking agent, we are responsible for arranging travel product reservations on behalf of customers.

We recommend that customers purchase travel insurance. Travel product suppliers, including attractions, hotels and transportation providers, are directly responsible for the quality, service and safety of the products they provide. We are not liable for safety issues arising from products operated by third-party suppliers.

In the event of an unexpected incident where no travel insurance coverage applies, we will provide reasonable assistance where possible; however, any related costs or losses will be borne by the customer.

If the booking is cancelled due to reasons attributable to the travel product supplier, we will refund the amount paid for the affected booking. No additional compensation will be provided.

No-show: Ticket holders who fail to attend without prior cancellation or notification will not be eligible for a refund.

We will make reasonable efforts to assist customers in communicating and negotiating solutions with travel product suppliers.

When visiting attractions or participating in activities, please strictly follow all instructions provided by the venue and staff. Please ensure that you fully understand the associated risks, including any venue notices or safety waivers that may be required. Customers must cooperate with all safety requirements and must not engage in any dangerous behaviour during the activity.