Port Stephens Moonshadow Cruises Dolphin Discovery Cruise

Smoking is not permitted on any of our vessels at any time.

Depending on your situation, we recommend that you consult your pharmacist to purchase seasickness medicine in advance and take it before boarding and to eat light food before boarding.

Should your cruise choice not be available you will be advised and provided an alternate cruise / departure time / costing.

Boarding commences 15 minutes prior to departure, please ensure your groups arrive 15 minutes prior to departure so we can depart on time as advertised. Failure to arrive on time or No Show will result in full cancellation fee.

Please note dolphins & whales are wild animals and we can not guarantee sightings; our commitment is to provide the best possible experience on the day without compromising the safety of our passengers or the wildlife. In the unlikely event that we do not see dolphins on the dolphin cruise or whales on the whale cruise we do not provide a refunds.

Please bring swimmers, towel, hat, sunscreen and camera. For onboard purchases i.e. drinks, souvenirs, snacks bring along your credit card or some cash.

Depart daily at 10.30am & 12.15pm and 2pm with additional cruises during summer , long weekends and NSW School Holidays.

As all our vessels are fully licensed we do not offer BYO alcohol on board.

NOTE no commercial takeaway food is permitted tobrought onto Moonshadow Tac vessels by passengers. lf this is to occur passengers will be refused entry to the boat.

After the product is successfully booked, we will send you a confirmation voucher. The main information about the reservation and the precautions for participation will be provided on the confirmation voucher. Please read it. If you do not have any feedback, we consider that you have read and know all the information on its confirmation.

As an intermediary agency, we are only responsible for making travel product reservations for tourists.

We recommend that tourists purchase travel insurance. Tourist product suppliers such as tourist attractions, hotels and transportation companies will be directly responsible for the quality, service and safety of travel products. We are not responsible for any safety issues with the products ordered.

In the event of an unexpected situation without insurance, we will only assist in handling it.

If the booking is forcibly cancelled due to the reasons of the travel product supplier, we will refund the full amount corresponding to the booking without additional compensation.

No show: Ticket holders who 'no show' without prior cancellation or notification are not eligible for a refund.

We will try our best to assist tourists to communicate and negotiate solutions with tourism product suppliers.

For some marine products (including but not limited to various cruises, whale watching cruise, etc.), the supplier reserve the right to arrange alternative vessels or make changes to itineraries, service timetables, routes and/or destinations. The supplier may cancel or abandon the cruise if they consider it necessary for weather or safety reasons and except as expressly stated in these Terms and Conditions, we will not be liable for any loss or expense incurred by the Passenger caused by such substitution or cancellation.

When visiting attractions or participating in activities, please strictly adhere to the instructions provided by the venue or staff. Ensure you fully understand the associated risks (refer to venue announcements or the safety waiver required for signature for specific details), cooperate as required to implement appropriate safety precautions, and strictly refrain from engaging in any dangerous behaviors during the activity.