Moonlit Sanctuary Wildlife Conservation Park Admission (Optional Animals Encounter)

[NOTE] It is currently koala breeding season here at Moonlit Sanctuary. During this time, our koalas can sometimes be a little unpredictable, which means Koala Encounters aren't always guaranteed. As a result, the 1:30 pm Koala Encounter will not be running for a few weeks. On occasion, booked encounters at other times may also need to be cancelled at short notice to ensure the safety and wellbeing of the animals. If this happens, guests will receive an immediate full refund.

Visitor must be able to understand and follow Keeper safety instructions (for guest and animal welfare).

EXTREME LOCAL WEATHER: For the well being of our animals, encounters may be cancelled in event of extreme local weather conditions.

[Koala Encounter] Please noted for petting Koalas: For the safety of both animals and guests, park staff reserve the right to refuse koala petting if, but not limited to, the following circumstances occur: 1. Guests fail to follow the keeper's instructions or requests to interact with the koala; 2. The guest or koala is not in a suitable state for petting; 3. Guests display fear or excessive movements that adversely affect the koala; 4. Koalas pose a health or safety risk. Specific circumstances will be determined based on the conditions of the day. Park staff will do their best to accommodate photo requests, if permitted. If staff determine that koala petting is unsuitable, alternative photo options will be offered and no refund will be given. Thank you for your understanding.

Once the product has been successfully booked, a confirmation voucher will be issued. The voucher contains important booking details and participation notes. Please read it carefully. If we do not receive any feedback from you, it will be deemed that you have read, understood and accepted all information stated on the voucher.

As an intermediary booking agent, we are responsible for arranging travel product reservations on behalf of customers.

We recommend that customers purchase travel insurance. Travel product suppliers, including attractions, hotels and transportation providers, are directly responsible for the quality, service and safety of the products they provide. We are not liable for safety issues arising from products operated by third-party suppliers.

In the event of an unexpected incident where no travel insurance coverage applies, we will provide reasonable assistance where possible; however, any related costs or losses will be borne by the customer.

If the booking is cancelled due to reasons attributable to the travel product supplier, we will refund the amount paid for the affected booking. No additional compensation will be provided.

No-show: Ticket holders who fail to attend without prior cancellation or notification will not be eligible for a refund.

We will make reasonable efforts to assist customers in communicating and negotiating solutions with travel product suppliers.

When visiting attractions or participating in activities, please strictly follow all instructions provided by the venue and staff. Please ensure that you fully understand the associated risks, including any venue notices or safety waivers that may be required. Customers must cooperate with all safety requirements and must not engage in any dangerous behaviour during the activity.