Gold Coast Ballooning, Bubbles & Go

You will need to be agile enough to negotiate steps, climbing into the basket and standing for the duration of the flight.

Hot air balloon flights are dependent on weather conditions. For passenger safety, we will suspend flights in some unsuitable weather conditions (such as strong winds, rain, or fog), and you can choose to reschedule. Similarly, flights may be delayed or rescheduled if the minimum number of passengers is not met.

Pregnant women after 12 weeks of pregnancy are not able to fly.

If you have participated in diving the previous day you are not suited to this activity.

Passengers with medical conditions or that have accessibility issues, please check with your doctor or specialist prior to booking.

At no time will a passenger be allowed to fly if their judgment is impaired by alcohol, drugs, or prescription medicine

Due to weight and safety restrictions, handbags and backpacks may not be carried on the hot air balloon. Please do not bring large bags.

Unless the camera fails, digital photos will be provided every flight. If the camera fails, no compensation or refund will be given.

Please note that the timings might be adjusted due to seasonal changes, and the specific schedule is subject to the reservation confirmation you received.

It is recommended that you wear long pants and closed in shoes – no heels, slippers or skirts please.

Bring a jacket as it gets quite cool as the sun rises and please avoid white clothes.

Carry hats, sunglasses, and a fully charged phone or camera for taking pictures.

If your flight time is from April to October (in winter), you need to wear warm clothes to prevent the cold; in other months, there will be warm airflow due to the burning of hot air balloons, so you do not need to wear warm clothes.

After the product is successfully booked, we will send you a confirmation voucher. The main information about the reservation and the precautions for participation will be provided on the confirmation voucher. Please read it. If you do not have any feedback, we consider that you have read and know all the information on its confirmation.

As an intermediary agency, we are only responsible for making travel product reservations for tourists.

We recommend that tourists purchase travel insurance. Tourist product suppliers such as tourist attractions, hotels and transportation companies will be directly responsible for the quality, service and safety of travel products. We are not responsible for any safety issues with the products ordered.

In the event of an unexpected situation without insurance, we will only assist in handling it.

If the booking is forcibly cancelled due to the reasons of the travel product supplier, we will refund the full amount corresponding to the booking without additional compensation.

No show: Ticket holders who 'no show' without prior cancellation or notification are not eligible for a refund.

We will try our best to assist tourists to communicate and negotiate solutions with tourism product suppliers.

For some marine products (including but not limited to various cruises, whale watching cruise, etc.), the supplier reserve the right to arrange alternative vessels or make changes to itineraries, service timetables, routes and/or destinations. The supplier may cancel or abandon the cruise if they consider it necessary for weather or safety reasons and except as expressly stated in these Terms and Conditions, we will not be liable for any loss or expense incurred by the Passenger caused by such substitution or cancellation.

When visiting attractions or participating in activities, please strictly adhere to the instructions provided by the venue or staff. Ensure you fully understand the associated risks (refer to venue announcements or the safety waiver required for signature for specific details), cooperate as required to implement appropriate safety precautions, and strictly refrain from engaging in any dangerous behaviors during the activity.