Gold Coast Skypoint Day Climb+SkyPoint Observation Deck

[Placing an order means that you have known and agreed to the following terms, please read carefully]

The health, safety and wellbeing of all our climbers is our number one priority. We are proud to offer our adventure to so many different people however some factors, including recent surgery and certain health conditions, may affect your ability to climb. Refer to the CLIMB PREPARATION. page on our website relating to ‘health and medical' to find out more information about conditions that may require a clearance certificate from a doctor or other supporting documentation, and who cannot climb to make sure you can take part in the adventure.

All climbers MUST have a moderate level of fitness and strength to traverse inclines between 30 and 65 degrees for approximately 110m while exposed to varying weather conditions.

All climbers MUST have a blood alcohol level of below 0.05% and not be under the influence of substance or drugs. Climbers who blow over this level will not be permitted to Climb. If you refuse to be breath tested you will not be able to participate and your ticket will be non-refundable.

All climbers MUST wear enclosed and flat footwear.

Climbers MUST be 12 years and over. Climbers between 12 and 15 years MUST be accompanied by a responsible adult with a maximum of 2 children per supervising adult.

Climbers MUST measure 130cm or more in height.

Climbers MUST arrive by the climbs scheduled start time. Climbs are unable to be held for late arriving guests and tickets will be forfeited.

All loose items are PROHIBITED on the climb including mobile phones, cameras and jewellery. Secure lockers at ground level are provided for climbers complimentary. SkyPoint cannot take responsibility for the security of valuables and advises you not to bring valuables with you.

If you are 20 weeks pregnant or less, a medical clearance certificate from your doctor MUST be completed. Climbers 21 weeks pregnant or more are PROHIBITED to climb.

If there is a deck closure on the day of my climb, Your climb will still go ahead. SkyPoint reserves the right to close the Observation Deck at any time. This may hinder your entry into the Observation Deck after your Climb. You are able to use your complimentary Observation Deck entry either before the Deck Closure, the day before your climb or the day after your climb. If you do not use your Deck ticket, there will be no refund.

SkyPoint Climb is not appropriate for individuals with Acrophobia (true and diagnosed fear of heights), and people with this condition are not permitted to Climb.

Changes to the date or time of a reservation are permitted up to 9 days before your confirmed climb date, subject to availability. Changes requested within 9 days cannot be accommodated.

Please ensure you have read the CLIMB PREPARATION (website address: https://skypoint.com.au/climb/?_gl=1*zitcxk*_ga*OTk0MjAwNTE0LjE3NTM2NzMxNTE.*_ga_XWH5FCZYVQ*czE3NTM2NzMxNTEkbzEkZzEkdDE3NTM2NzQzNjMkajYwJGwwJGgw#climb-preparation) page before booking your experience and please arrive at the scheduled Climb start time by checking in at SkyPoint Mission Control.

SkyPoint Climb operates in all weather conditions, with the exception of electrical storms, hail storms, or excessively strong wind conditions (in which cases the Climb will be rescheduled). You will be contacted by Skypoint Climb should your scheduled climb not be able to go ahead. If you are unsure whether or not your climb will be going ahead, please contact us on (07) 5582 2700.

SkyPoint reserves the right to adjust operating hours and climb times without prior notice. To avoid disappointment, please visit our official website skypoint.com.au to check the current operating hours prior to your arrival.

After the product is successfully booked, we will send you a confirmation voucher. The main information about the reservation and the precautions for participation will be provided on the confirmation voucher. Please read it. If you do not have any feedback, we consider that you have read and know all the information on its confirmation.

As an intermediary agency, we are only responsible for making travel product reservations for tourists.

We recommend that tourists purchase travel insurance. Tourist product suppliers such as tourist attractions, hotels and transportation companies will be directly responsible for the quality, service and safety of travel products. We are not responsible for any safety issues with the products ordered.

In the event of an unexpected situation without insurance, we will only assist in handling it.

If the booking is forcibly cancelled due to the reasons of the travel product supplier, we will refund the full amount corresponding to the booking without additional compensation.

No show: Ticket holders who 'no show' without prior cancellation or notification are not eligible for a refund.

We will try our best to assist tourists to communicate and negotiate solutions with tourism product suppliers.

For some marine products (including but not limited to various cruises, whale watching cruise, etc.), the supplier reserve the right to arrange alternative vessels or make changes to itineraries, service timetables, routes and/or destinations. The supplier may cancel or abandon the cruise if they consider it necessary for weather or safety reasons and except as expressly stated in these Terms and Conditions, we will not be liable for any loss or expense incurred by the Passenger caused by such substitution or cancellation.

When visiting attractions or participating in activities, please strictly adhere to the instructions provided by the venue or staff. Ensure you fully understand the associated risks (refer to venue announcements or the safety waiver required for signature for specific details), cooperate as required to implement appropriate safety precautions, and strictly refrain from engaging in any dangerous behaviors during the activity.