Hunter Valley Horses-Horse Ride/Farmyard Encounter/Drawn Carriage Ride

Weather Cancellations: Rides will proceed in light to medium rain. Driza-Bone jackets are available for hire. In the event of torrential rain, we reserve the right to cancel or postpone the ride. In the event of the temperature exceeding 38 degrees in reference to The Bureau of Meteorology, we reserve the right to cancel or postpone the ride. In such cases, you will be offered a full refund, credit voucher, or the option to reschedule your ride.. If YOU cancel on the day due to weather, the full amount will be charged.

Hunter Valley Horses reserves the right to change tours due to weather conditions or other operational considerations. Our decision is final – regardless of the occasion. The health and safety of our horses, staff and clients are our number 1 priority.

Group sizes can be up to 20 riders. If you prefer a more personal experience, please consider booking a private ride.

All riders must wear an Australian Standard helmet, of which we will supply and fit to each individual person. If you own a helmet and chose to bring it along, it must meet the Australian Standards and not be more than 5 years old.

We have a strict weight limit of 110kg. If you are suspected to be over 100kg, you will be required to weigh in upon check-in for the welfare of our horses.

Health estrictions: Not recovering from surgery, pregnant or have a recent injury.

Your booking will only be confirmed once we have verified all booking details and ensured staff and horse availability.

All riders must complete the online waiver before arrival. This can be accessed through your confirmation email via the Smart Waiver link under the participant’s name.

PLEASE NOTE: Whilst we take the utmost care and training with our horses, they are an animal and have the ability to cause injury. Please take note that you as the rider have chosen to ride at your own risk and agree to abide by all terms, conditions and instruction.

ALL rides are performed at WALKING PACE ONLY.

Dress code: Enclosed shoes are mandatory. No bags including over the shoulder bags are permitted on the ride.

The use of mobile phones and cameras while riding is strictly prohibited for safety and insurance reasons. Our team will endeavour to take complimentary photos during your ride and Airdrop them to you afterwards, time permitting. However, in the case you do not have an Apple Phone, are a part of a large group, or if time does not permit your photos will be uploaded to our Facebook page; ‘HVH Client Photos’. Please allow 72 hours for uploading.

We reserve the right to refuse any rider suspected to be under the influence of alcohol or drugs. No refunds will be issued in such cases.

Horse riding involves inherent risks. Our trained staff are there to guide and assist you.

You must follow all instructions given by our guides.

Failure to do so may result in being removed from the horse and the ride without refund.

After the product is successfully booked, we will send you a confirmation voucher. The main information about the reservation and the precautions for participation will be provided on the confirmation voucher. Please read it. If you do not have any feedback, we consider that you have read and know all the information on its confirmation.

As an intermediary agency, we are only responsible for making travel product reservations for tourists.

We recommend that tourists purchase travel insurance. Tourist product suppliers such as tourist attractions, hotels and transportation companies will be directly responsible for the quality, service and safety of travel products. We are not responsible for any safety issues with the products ordered.

In the event of an unexpected situation without insurance, we will only assist in handling it.

If the booking is forcibly cancelled due to the reasons of the travel product supplier, we will refund the full amount corresponding to the booking without additional compensation.

No show: Ticket holders who 'no show' without prior cancellation or notification are not eligible for a refund.

We will try our best to assist tourists to communicate and negotiate solutions with tourism product suppliers.

For some marine products (including but not limited to various cruises, whale watching cruise, etc.), the supplier reserve the right to arrange alternative vessels or make changes to itineraries, service timetables, routes and/or destinations. The supplier may cancel or abandon the cruise if they consider it necessary for weather or safety reasons and except as expressly stated in these Terms and Conditions, we will not be liable for any loss or expense incurred by the Passenger caused by such substitution or cancellation.

When visiting attractions or participating in activities, please strictly adhere to the instructions provided by the venue or staff. Ensure you fully understand the associated risks (refer to venue announcements or the safety waiver required for signature for specific details), cooperate as required to implement appropriate safety precautions, and strictly refrain from engaging in any dangerous behaviors during the activity.