Phillip Island Nature Parks- Guided Penguin Tour

We suggest you bring warm clothes and a rain coat if it looks like rain. A rug to sit on the seats is also handy.

We suggest you arrive one hour before penguin arrival time to explore the visitor centre displays, grab a meal at the café and head to the beach.

If you are purchasing a Bundled ticket with more than one attraction, you will need to book the date of your visit to the Penguin Parade and/or EcoBoat Tour, which can be on different days. The date(s) chosen for your Penguin Parade visit or EcoBoat Tour will be printed on your ticket. If you do not exchange the ticket on the date of you select, it will be deemed to be abandoned automatically. Refund or rescheduling will not be accepted.

Video and Photography is not permitted at the Penguin Parade or any of the Penguin viewing options.

The Penguin Parade occurs every evening at sunset for a duration of 50 minutes. Visitors must arrive at the visitor centre before the Penguins cross the beach, but it is recommended that you arrive 1 hour before sunset.

Only contactless transactions are available at all ticketing, retail and food & beverage outlets – cash not accepted.

Please maintain physical distancing at all times whilst at any of our locations.

Please maintain good hand hygiene, and stay home if you are unwell.

Please note that as we will be managing visitor numbers at all of our locations, you may experience short entry delays subject to the number of people already on site.

All tickets must be used on the specified date. If the tickets are not redeemed on the travel date, they will be deemed to be automatically forfeited and no refund or rescheduling will be arranged.

The Summerland Peninsula area closes 1 hour before sunset.

Once the product has been successfully booked, a confirmation voucher will be issued. The voucher contains important booking details and participation notes. Please read it carefully. If we do not receive any feedback from you, it will be deemed that you have read, understood and accepted all information stated on the voucher.

As an intermediary booking agent, we are responsible for arranging travel product reservations on behalf of customers.

We recommend that customers purchase travel insurance. Travel product suppliers, including attractions, hotels and transportation providers, are directly responsible for the quality, service and safety of the products they provide. We are not liable for safety issues arising from products operated by third-party suppliers.

In the event of an unexpected incident where no travel insurance coverage applies, we will provide reasonable assistance where possible; however, any related costs or losses will be borne by the customer.

If the booking is cancelled due to reasons attributable to the travel product supplier, we will refund the amount paid for the affected booking. No additional compensation will be provided.

No-show: Ticket holders who fail to attend without prior cancellation or notification will not be eligible for a refund.

We will make reasonable efforts to assist customers in communicating and negotiating solutions with travel product suppliers.

When visiting attractions or participating in activities, please strictly follow all instructions provided by the venue and staff. Please ensure that you fully understand the associated risks, including any venue notices or safety waivers that may be required. Customers must cooperate with all safety requirements and must not engage in any dangerous behaviour during the activity.