Currumbin Wildlife Sanctuary Meet a Koala Experience ( General Admission + Koala Photo)

Please visit at least 1 hour before closing time.

It is recommended to get a Park Map and a list of show and presentation times to know the activities and performance time in the park after you enter.

The E-tickets can only be used once.

The tickets include general admission only and does not include any food, photo sessions, Tree Top challenge or pay per use facilities.

Please refer to Currumbin Wildlife Sanctuary’s website for the latest opening times, shows, presentation times and terms & conditions. http://www.currumbinwildlifesanctuary.com.au

Child koala holding criteria: It is ultimately at the Koala Handlers discretion on the day if a guest can safely and securely hold a koala unassisted. Some guests may require assistance based on the following criteria : As a guide, the recommended age is 12 and over with height of a guest to be able to safely and securely hold a koala is 140cm. The size, age, weight and temperament of the koala working on the day is a determining factor to ensure the welfare of both guests and animal. Any other variables as determined by Koala Handler that would compromise the safety of themselves, guest or koala on the day. Footwear must be worn. When a Koala Handler determines a guest will require assistance with holding a koala one of two options will be offered: A Tree photo. Meet and greet your koala. Koala will safely sit in fork of tree prop and guest can stand next to koala and stroke its back for a professional photo

The format of Koala Photo can change at any time from a hold, to a tree photo, side by side, an assisted hold, or other experience as indicated by Currumbin Wildlife Sanctuary. As a guide, the recommended height of a guest to be able to safely and securely hold a Koala is 140cm, however it is at the Koala handlers discretion on the day to ensure that a Koala can be held safely and securely unassisted. if a koala handler determines a guest requires assistance, one of three options will be offered – 1 – Tree photo. 2 – Cuddle shot with handler. 3 – Professional group/family photo with suitable person holding the Koala. Currumbin Wildlife sanctuary Reserves the right to change at any time and reserves the right to offer a pat photo instead of a hold. Please refer to our website for the most up to date information prior to arrival. Please follow the staff's instructions for taking photos. If not, alternative photo options may be available, but no refunds will be issued.

Please note: if you have any enguiry or request for the refund, you need to come to see lnternatonal Guest service oficer or stop by at Visitor and Membership office on the day to sort out any issue.

Please noted for holding or petting koalas: For the safety of both animals and guests, park staff reserve the right to refuse koala petting if, but not limited to, the following circumstances occur: 1. Guests fail to follow the keeper's instructions or requests to interact with the koala; 2. The guest or koala is not in a suitable state for handling or petting; 3. Guests display fear or excessive movements that adversely affect the koala; 4. Koalas pose a health or safety risk; 5. Koalas cannot be held without assistance. Specific circumstances will be determined based on the conditions of the day. Park staff will do their best to accommodate photo requests, if permitted. If staff determine that koala petting is unsuitable, alternative photo options will be offered and no refund will be given. Thank you for your understanding.

From Monday 30 March, the 2:15 PM Wild Skies show will be adiusted due to construction works. Afternoon shows will stil feature a range of birds, but flight demonstrations may be limited. Vorning shows and weekend/public holiday shows will run in the usual free-flight format where possible. During this period, all shows will be referred to as the Wild Skies Bird Show to avoid confusion. These changes allow construction to continue while ensuring the safety and welfare of our animals

Once the product has been successfully booked, a confirmation voucher will be issued. The voucher contains important booking details and participation notes. Please read it carefully. If we do not receive any feedback from you, it will be deemed that you have read, understood and accepted all information stated on the voucher.

As an intermediary booking agent, we are responsible for arranging travel product reservations on behalf of customers.

We recommend that customers purchase travel insurance. Travel product suppliers, including attractions, hotels and transportation providers, are directly responsible for the quality, service and safety of the products they provide. We are not liable for safety issues arising from products operated by third-party suppliers.

In the event of an unexpected incident where no travel insurance coverage applies, we will provide reasonable assistance where possible; however, any related costs or losses will be borne by the customer.

If the booking is cancelled due to reasons attributable to the travel product supplier, we will refund the amount paid for the affected booking. No additional compensation will be provided.

No-show: Ticket holders who fail to attend without prior cancellation or notification will not be eligible for a refund.

We will make reasonable efforts to assist customers in communicating and negotiating solutions with travel product suppliers.

When visiting attractions or participating in activities, please strictly follow all instructions provided by the venue and staff. Please ensure that you fully understand the associated risks, including any venue notices or safety waivers that may be required. Customers must cooperate with all safety requirements and must not engage in any dangerous behaviour during the activity.