Gold Coast Day Tour – From Brisbane

Note: No luggage/pram/stroller storage on the bus

Dependant on tour a minimum of people is required to run any of our tours. We will notify you if the minimal numbers have not been met and a full refund will be given along with alternative dates or tours should you wish to move dates

Southern Cross Tours (the operator) operates throughout regions that are remote and maybe effected by weather and road conditions.

The operator will endeavour to adhere to all tour details as published, however, circumstances beyond our control such as road and weather conditions or mechanical failure may require to alter or cancel any route itinerary departure without notice. This is thought with full consideration for your enjoyment. NO REFUND or compensation will be given in these circumstances.

The operator reserves the right to cancel any tour, change vehicle type, alter the itinerary or arrange an alternative operator if necessary.

Southern Cross Tours cannot guarantee pick up or drop off times and are not liable for passenger failure to connect with other services. The operator will not accept responsibility for any problem, complaint or claim resulting from the provision of a service or failure to provide a service by any travel partner, transportation, accommodation or other supplier. Whilst we make every effort to safe guard our clients and their belongings we cannot be held responsible for personal injury or loss due to events, which are beyond our control.

All personal items are carried at the risk of the Passenger. Do not bring valuables, do not bring identity documentation, do not bring passports, Southern Cross Tours and/or its employees accepts no responsibilities, or is liable for any act of omission whatsoever (whether inside or outside their control) for any tour which may result in any loss, damage, detention, diversion or theft in regard to personal belongings, and will be exempt from liability in respect of direct or indirect or consequential loss or damage, irregularity, delay liability and additional expenses, or inconvenience or any other event beyond its control including loss, other services, any acts of God, acts of government or other authorities, delays, strikes or cancellation or changes in itinerary or schedules whatsoever, howsoever by whosoever caused.

There are no secure facilities for personal items, while on tour, you are specifically advised.

What to wear? There is a walking portion on all tours therefore comfortable walking shoes are recommended.

What to bring? Our vehicles carry a limited stock of sunscreen and insect repellent. However, we do ask that you also bring your own if you require it. Our vehicles do not have luggage space therefore large bags, prams etc are not able to come on tour, please leave them at your hotel or residence. A few key things to bring: Phone/Camera, Water bottle, Hat, Money for optional activities and meals. A sense of fun & adventure!

Our tours operate in almost all weather. Should we deem the conditions unsafe or miserable for our guests we may need to cancel and will advise you. Please ignore the weather forecast on your phones for the Gold Coast region etc. Depending on your tour we can travel in up to 4 weather regions. Often we can get coastal rain and this does not affect us when we go inland. A majority of our tours are conducted in Rainforest areas so it can rain from time to time.

After the product is successfully booked, we will send you a confirmation voucher. The main information about the reservation and the precautions for participation will be provided on the confirmation voucher. Please read it. If you do not have any feedback, we consider that you have read and know all the information on its confirmation.

As an intermediary agency, we are only responsible for making travel product reservations for tourists.

We recommend that tourists purchase travel insurance. Tourist product suppliers such as tourist attractions, hotels and transportation companies will be directly responsible for the quality, service and safety of travel products. We are not responsible for any safety issues with the products ordered.

In the event of an unexpected situation without insurance, we will only assist in handling it.

If the booking is forcibly cancelled due to the reasons of the travel product supplier, we will refund the full amount corresponding to the booking without additional compensation.

We will try our best to assist tourists to communicate and negotiate solutions with tourism product suppliers.

If your booking includes hotel accommodation, please note that check-in time at Australian hotels is generally 13:00-15:00. Specific check-in times vary by hotel, so please confirm your check-in time in advance. Early check-in is not recommended. If you need to check in early due to special circumstances, please note that early check-in fees may apply and must be negotiated and paid directly with the hotel.

We are not responsible for the loss, theft, or damage of personal belongings during the tour. We reserve the right to modify or cancel the tour if conditions do not permit. An alternative will be provided if possible. It is the traveler's responsibility to ensure we have accurate information: airline and airport dates and times; correct travel dates with the correct codes; the traveler's age, etc. Please notify us immediately of any changes.

We are not responsible for any loss or damage to baggage, valuables, or personal belongings carried during the tour. We are not liable for any illness, injury, or death resulting from the deterioration of any traveler's health condition. By booking this tour, the traveler agrees to the policies outlined herein and accepts that all activities involve some risk, and the traveler will not hold our company, its employees, or subcontractors liable for any injury or loss suffered by the traveler or to the traveler's property. For your safety, when participating in indoor or outdoor activities with inherent risks (such as swimming, rafting, diving, skiing, ice skating, snow play, skydiving, etc.), please ensure you fully understand the weather conditions, your personal physical condition, and relevant announcements and advice from professional organizations before proceeding.

Visitors should pay attention to their physical condition. Those with heart disease, high blood pressure, colds, fever, or who are intoxicated should exercise caution when participating in activities or follow medical advice. If you feel unwell, please stop the activity immediately and seek assistance from on-site staff.

When visiting attractions or participating in activities, please strictly adhere to the instructions provided by the venue or staff. Ensure you fully understand the associated risks (refer to venue announcements or the safety waiver required for signature for specific details), cooperate as required to implement appropriate safety precautions, and strictly refrain from engaging in any dangerous behaviors during the activity.

The wildlife sightseeing listed in the itinerary refers to wild animals. They move freely and are not under human control; seeing them is not guaranteed on every trip. No refunds or cancellations will be arranged for those who do not see wildlife.

No refunds will be issued for missed trips due to the visitor's own subjective reasons.

The tour duration is only an approximation. If the tour ends early, it may be due to weather conditions requiring an earlier conclusion.

Due to weather, traffic, and other reasons, we reserve the right to change the itinerary. The order of the itinerary may be adjusted; please refer to the actual itinerary.

No show: Ticket holders who 'no show' without prior cancellation or notification are not eligible for a refund.

Multi-day tours are all group tours for individual travelers. Driver and guide arrangements will be made according to the itinerary and travel conditions, and may change daily. Final departure and driver/guide information will be provided by the tour operator.

For products with airport transfers: Airport transfers are arranged uniformly and will not be based on different flight times. Thank you for your understanding.

Terms and conditions are subject to change without notice. By completing your booking, you agree to all the above terms and conditions.