Featherdale Wildlife Park Admission

Smoking is not permitted within the Featherdale grounds. There is a designated smoking area located near the exit of the carpark. Please retain your admission PASSPORT for re-entry if you choose to exit to smoke during your visit.

Please noted for petting Koalas: For the safety of both animals and guests, park staff reserve the right to refuse koala petting if, but not limited to, the following circumstances occur: 1. Guests fail to follow the keeper's instructions or requests to interact with the koala; 2. The guest or koala is not in a suitable state for handling or petting; 3. Guests display fear or excessive movements that adversely affect the koala; 4. Koalas pose a health or safety risk. Specific circumstances will be determined based on the conditions of the day. Park staff will do their best to accommodate photo requests, if permitted. If staff determine that koala petting is unsuitable, alternative photo options will be offered and no refund will be given. Thank you for your understanding.

After the product is successfully booked, we will send you a confirmation voucher. The main information about the reservation and the precautions for participation will be provided on the confirmation voucher. Please read it. If you do not have any feedback, we consider that you have read and know all the information on its confirmation.

As an intermediary agency, we are only responsible for making travel product reservations for tourists.

We recommend that tourists purchase travel insurance. Tourist product suppliers such as tourist attractions, hotels and transportation companies will be directly responsible for the quality, service and safety of travel products. We are not responsible for any safety issues with the products ordered.

In the event of an unexpected situation without insurance, we will only assist in handling it.

If the booking is forcibly cancelled due to the reasons of the travel product supplier, we will refund the full amount corresponding to the booking without additional compensation.

We will try our best to assist tourists to communicate and negotiate solutions with tourism product suppliers.

Once the product has been successfully booked, a confirmation voucher will be issued. The voucher contains important booking details and participation notes. Please read it carefully. If we do not receive any feedback from you, it will be deemed that you have read, understood and accepted all information stated on the voucher.

As an intermediary booking agent, we are responsible for arranging travel product reservations on behalf of customers.

We recommend that customers purchase travel insurance. Travel product suppliers, including attractions, hotels and transportation providers, are directly responsible for the quality, service and safety of the products they provide. We are not liable for safety issues arising from products operated by third-party suppliers.

In the event of an unexpected incident where no travel insurance coverage applies, we will provide reasonable assistance where possible; however, any related costs or losses will be borne by the customer.

If the booking is cancelled due to reasons attributable to the travel product supplier, we will refund the amount paid for the affected booking. No additional compensation will be provided.

No-show: Ticket holders who fail to attend without prior cancellation or notification will not be eligible for a refund.

We will make reasonable efforts to assist customers in communicating and negotiating solutions with travel product suppliers.

When visiting attractions or participating in activities, please strictly follow all instructions provided by the venue and staff. Please ensure that you fully understand the associated risks, including any venue notices or safety waivers that may be required. Customers must cooperate with all safety requirements and must not engage in any dangerous behaviour during the activity.