NYE The Opera Gala Concert at Sydney Opera House

We encourage all patrons to take public transport to and from the event, as road closures and crowds make arriving by car difficult.

More information about public transport, road closures and parking will be closer to the event date.

If you have difficulty with stairs, walking distances or have access needs, please call the Sydney Opera House on 02 9250 7777 before the day of the event so we can ensure you have the assistance you need.

For transport around Sydney on the day, please contact the Sydney New Year’s Eve Accessibility Officer on 02 9265 9333.

We encourage you to dress up and make a special night of it! A cloak room is available if you wish to check your items.

For everyone’s security, you will have to present bags for checking at site entry points. We recommend arriving early and allowing extra time to enter the venue. Prohibited items will be removed. There are facilities to cloak your bags inside the Sydney Opera House.

While the foyer offers a good view of the fireworks, space outside on the balcony will be limited.

If you don’t have tickets to the Midnight Party, there are a limited number of outdoor viewing areas you’ll be able to access following the performance. Please note that these spaces are limited and cannot be guaranteed.

Some fireworks can be viewed from the Southern Foyers inside Sydney Opera House at midnight, but you may not have a view of Sydney Harbour Bridge.

Seats will be arranged by the theater according to the seating criteria, and the seat number and ticket exchange confirmation number will be sent to the guest again after the order is confirmed.

After the performance starts, no admission is allowed. If you are late or can not come, there will be no refund or rescheduling

Do not speak loudly, do not answer or make phone calls, no smoking;

Ticket purchases and collection at our Box Office is discouraged and eTicket or postal delivery methods should be used, wherever possible. However, if you are collecting your tickets from the Box Office, we recommend doing this at least 60 minutes before the event starts. If you have already received your tickets, the venue doors will be open 45 minutes pre-show for Joan Sutherland Theatre performances, and 30 minutes pre-show for Western Foyer venue performances. Please take your seats as soon as you arrive.

If you are late, we will seat you as soon as we can and, where possible, in your allocated seat. However, to reduce movement in the venue as well as minimise disruption to the performance and other patrons, ticketholders may be seated in an allocated latecomer’s seat. Please be aware that some events have lock-out periods. In these cases, latecomers will be admitted at a suitable break in the performance. On occasions, this may not be until the interval, or at all where there is no interval.

Once the product has been successfully booked, a confirmation voucher will be issued. The voucher contains important booking details and participation notes. Please read it carefully. If we do not receive any feedback from you, it will be deemed that you have read, understood and accepted all information stated on the voucher.

As an intermediary booking agent, we are responsible for arranging travel product reservations on behalf of customers.

We recommend that customers purchase travel insurance. Travel product suppliers, including attractions, hotels and transportation providers, are directly responsible for the quality, service and safety of the products they provide. We are not liable for safety issues arising from products operated by third-party suppliers.

In the event of an unexpected incident where no travel insurance coverage applies, we will provide reasonable assistance where possible; however, any related costs or losses will be borne by the customer.

If the booking is cancelled due to reasons attributable to the travel product supplier, we will refund the amount paid for the affected booking. No additional compensation will be provided.

No-show: Ticket holders who fail to attend without prior cancellation or notification will not be eligible for a refund.

We will make reasonable efforts to assist customers in communicating and negotiating solutions with travel product suppliers.

When visiting attractions or participating in activities, please strictly follow all instructions provided by the venue and staff. Please ensure that you fully understand the associated risks, including any venue notices or safety waivers that may be required. Customers must cooperate with all safety requirements and must not engage in any dangerous behaviour during the activity.