Friends in the Rainforest Package-Admission to Kuranda Koala Gardens and Birdworld Kuranda Cairns

The bundled tickets of Kuranda koala Garden and Birdworld Kuranda should be used up in the same day.

Please go to Kuranda koala Garden ticket office to exchange your bundled ticket.You can't exchange voucher to ticket at the bird garden.

Many birds enjoy close physical contact with visitors and are interested in wearing them.The bird has a powerful beak that can bite through hard seeds and is interested in jewelry of similar shape.Please take off your accessories, including earrings, necklaces, hats, watches and sunglasses, before entering the birdhouse.

If a bird lands on your shoulder, do not suddenly move or scream.This may scare them and make their powerful claws grip you tighter and tighter to keep their balance.Once the bird has satisfied its curiosity about you, it will naturally leave.If the birds hold with you for a long time, you can ask our staff for help.

Don't bring in any food or drink. You can leave your food at our service desk for keeping.

To ensure your health, it is recommended that you wash your hands after contact with any animal. Hand sanitizers are available at service counters and in toilets.

Once the product has been successfully booked, a confirmation voucher will be issued. The voucher contains important booking details and participation notes. Please read it carefully. If we do not receive any feedback from you, it will be deemed that you have read, understood and accepted all information stated on the voucher.

As an intermediary booking agent, we are responsible for arranging travel product reservations on behalf of customers.

We recommend that customers purchase travel insurance. Travel product suppliers, including attractions, hotels and transportation providers, are directly responsible for the quality, service and safety of the products they provide. We are not liable for safety issues arising from products operated by third-party suppliers.

In the event of an unexpected incident where no travel insurance coverage applies, we will provide reasonable assistance where possible; however, any related costs or losses will be borne by the customer.

If the booking is cancelled due to reasons attributable to the travel product supplier, we will refund the amount paid for the affected booking. No additional compensation will be provided.

No-show: Ticket holders who fail to attend without prior cancellation or notification will not be eligible for a refund.

We will make reasonable efforts to assist customers in communicating and negotiating solutions with travel product suppliers.

When visiting attractions or participating in activities, please strictly follow all instructions provided by the venue and staff. Please ensure that you fully understand the associated risks, including any venue notices or safety waivers that may be required. Customers must cooperate with all safety requirements and must not engage in any dangerous behaviour during the activity.