Reef Hopper

Courtesy bus subject to availability from selected hotels within Cairns city centre; Some serviced apartments ,YHA, backpacker hostels and Airbnb and homestays accommodations are not available for pick up service. We will arrange the nearest pick-up point for you. Please refer to the information on the confirmation. Passengers that do not arrive at their pick-up location on time may be classed as no-show. Passengers should endeavour to arrive at their pick-up locations 5 minutes prior to the scheduled pick-up.

The pick-up time is determined according to the location which you stay hotel, and the specific time will be marked in the confirmation as well.

Passengers should endeavour to arrive at their pick-up locations 5 minutes prior to the scheduled pick-up. Please note that the driver will not contact the guest by phone when picking up at the hotel.

Courtesy bus may arrive at your hotel late, kindly wait patiently please. If it takes more than 15 minutes, please contact the 24-hour local emergency contact number listed on the confirmation. Our staff will coordinate for you. Sorry for any inconvenience caused. If the line is busy, please try more times.

Please fill in your personal weight truthfully. For safety reason weight is required for the flight for all passengers , maximum weight is 125kg.

Time : Please ask it to our costumer service.

The minimum number of people in a group for the same session is 3. If the group is not formed, it will be arranged to the next available time.

After the product is successfully booked, we will send you a confirmation voucher. The main information about the reservation and the precautions for participation will be provided on the confirmation voucher. Please read it. If you do not have any feedback, we consider that you have read and know all the information on its confirmation.

As an intermediary agency, we are only responsible for making travel product reservations for tourists.

We recommend that tourists purchase travel insurance. Tourist product suppliers such as tourist attractions, hotels and transportation companies will be directly responsible for the quality, service and safety of travel products. We are not responsible for any safety issues with the products ordered.

In the event of an unexpected situation without insurance, we will only assist in handling it.

If the booking is forcibly cancelled due to the reasons of the travel product supplier, we will refund the full amount corresponding to the booking without additional compensation.

No show: Ticket holders who 'no show' without prior cancellation or notification are not eligible for a refund.

We will try our best to assist tourists to communicate and negotiate solutions with tourism product suppliers.

For some marine products (including but not limited to various cruises, whale watching cruise, etc.), the supplier reserve the right to arrange alternative vessels or make changes to itineraries, service timetables, routes and/or destinations. The supplier may cancel or abandon the cruise if they consider it necessary for weather or safety reasons and except as expressly stated in these Terms and Conditions, we will not be liable for any loss or expense incurred by the Passenger caused by such substitution or cancellation.

When visiting attractions or participating in activities, please strictly adhere to the instructions provided by the venue or staff. Ensure you fully understand the associated risks (refer to venue announcements or the safety waiver required for signature for specific details), cooperate as required to implement appropriate safety precautions, and strictly refrain from engaging in any dangerous behaviors during the activity.