Cairns Koala & Creatures Entry Only

You can enter Cairns Koalas & Creatures at your own risk and on the CONDITION that you have NO RIGHT OF ACTION against the owner or operator of these premises, of their servants or agents, for any injury to you or damage to any property. It does not matter how the injury, loss or damage is caused, even if it is caused by NEGLIGENCE or BREACH OF CONTRACT of the owner or operator of these premises, or their servants or agents. Children must be supervised by an adult at all times.

Filming and/or photography is not to be used for commercial purposes without prior written approval from Cairns Koalas & Creatures management.

Once the product has been successfully booked, a confirmation voucher will be issued. The voucher contains important booking details and participation notes. Please read it carefully. If we do not receive any feedback from you, it will be deemed that you have read, understood and accepted all information stated on the voucher.

As an intermediary booking agent, we are responsible for arranging travel product reservations on behalf of customers.

We recommend that customers purchase travel insurance. Travel product suppliers, including attractions, hotels and transportation providers, are directly responsible for the quality, service and safety of the products they provide. We are not liable for safety issues arising from products operated by third-party suppliers.

In the event of an unexpected incident where no travel insurance coverage applies, we will provide reasonable assistance where possible; however, any related costs or losses will be borne by the customer.

If the booking is cancelled due to reasons attributable to the travel product supplier, we will refund the amount paid for the affected booking. No additional compensation will be provided.

No-show: Ticket holders who fail to attend without prior cancellation or notification will not be eligible for a refund.

We will make reasonable efforts to assist customers in communicating and negotiating solutions with travel product suppliers.

When visiting attractions or participating in activities, please strictly follow all instructions provided by the venue and staff. Please ensure that you fully understand the associated risks, including any venue notices or safety waivers that may be required. Customers must cooperate with all safety requirements and must not engage in any dangerous behaviour during the activity.